Customer Service Officer (Home-Based)

Private Advertiser; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a Customer Service Officer (Call Center) to join our Singapore-aligned team. Although based in Malaysia, you will support Singapore's fast-paced retail environment.

You will handle calls, provide information, resolve issues, and work with internal teams; Mandarin fluency and willingness to work shifts including weekends are required.

Qualifications

• Experience in a call center is advantageous.
• Mandarin fluency is required to assist Mandarin-speaking customers.
• Strong communication skills with active listening.
• Willingness to work shifts, including weekends and public holidays.

Responsibilities

• Professionally handle incoming calls and inquiries, delivering exceptional customer service.
• Provide accurate, detailed, and timely information using the appropriate tools and resources.
• Resolve customer complaints by providing effective and timely solutions.
• Collaborate with internal teams to address complex issues as needed.

Skills

Mandarin fluency

Call center experience

Communication skills

Active listening

Shift work availability

Job description

Join Our Team! Customer Service Officer (Call Center)

Be part of one of the largest and most preferred consumer electronics retailers in Singapore! This role offers a unique opportunity to gain experience working alongside our dynamic Singapore team, learning from a company with decades of expertise. Although based in Malaysia, you'll have the chance to operate in an environment that mirrors Singapore's fast-paced retail industry.

Responsibilities:

Professionally handle incoming calls and inquiries, delivering exceptional customer service.

Provide accurate, detailed, and timely information using the appropriate tools and resources.

Resolve customer complaints by providing effective and timely solutions.

Collaborate with internal teams to address complex issues as needed.

Requirements:

Prior call center experience has added advantages.

Fluent in Mandarin to assist Mandarin-speaking customers.

Strong communication skills with active listening.

Adaptable to various customer situations.

Ability to work shifts, including weekends and public holidays.

NOTE: This is a contract-for-service role

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?
• Do you have customer service experience?
• Are you available for shift work?
• How would you rate your Mandarin language skills?