Customer Service Officer (Based in Msia, For J&T Singapore)

J&T EXPRESS (MALAYSIA) SDN. BHD.; Skudai; Vor Ort; MYR 25.000 - 38.000; Vollzeit

Benefits dieser Stelle

Medical

Miscellaneous allowance

Sports - Gym

Birthday event

Teambuilding

Paternity leave

Zusammenfassung

J&T EXPRESS (MALAYSIA) SDN. BHD. is seeking a Customer Service Officer based in Malaysia to handle customer queries via CRM Tools and hotline, resolve complaints promptly, and coordinate with other departments for escalated cases.

You will follow SOPs, report as required, and support KPI targets set by management. The role emphasizes customer-focused service, attention to detail, and teamwork under pressure to deliver a smooth, positive experience for clients and partners in a dynamic

Qualifikationen

• Follow SOPs and resolve customer complaints promptly.
• Answer/manage customer queries via CRM tools / hotline.
• Monitor and follow up with departments on escalated cases.
• Adhere to reporting schedules and ad-hoc duties by CS Lead/Manager.
• Support KPIs set by management.
• Ensure a positive client experience through timely follow-up and resolution.
• Demonstrate attention to detail, communication, and customer focus.
• Maintain ability to work under pressure with teamwork.

Aufgaben

• Follow SOPs and resolve Customer Complaints promptly.
• Answer to / manage (various) Customers Queries via CRM Tools / Hotline.
• Monitor & follow up with the relevant department/s on escalated cases.
• Adhere to work reporting schedules and any other ad-hoc duties.
• Support departmental KPIs and ensure timely resolutions.
• Maintain positive client experience through proactive follow-up.

Kenntnisse

Attention to Detail

Communication

Customer-focused

Stress tolerance

Teamwork

Jobbeschreibung

Customer Service Officer (Based in Msia, For J&T Singapore)

Follow Standard Operating Procedures and, resolve Customer Complaints promptly

Answer to / manage (various) Customers Queries via CRM Tools / Hotline (incoming calls)

Monitor & follow up with the relevant department/s on escalated cases that require clarification updates

Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned/given by CS Team Leader / Manager

Support departmental Key Performance Indicators set by Management

Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.

Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people.

Customer-focused orientation – The job requires being customer-focused, involves ensuring that all aspects of the company put its customers' satisfaction first.

Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others.

Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Logistics, Freight & Delivery Services More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave