Customer Service Officer

Ricebowl; Selangor; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Punctuality allowance

Public holidays observance

Smart casual dress code

Office in Uptown 5, Damansara Utama

Job summary

Ricebowl in Damansara Utama, Selangor, is seeking a Customer Service Officer to deliver exceptional service and ensure customer satisfaction. This full-time role involves handling inquiries by phone and email, with opportunities to develop in a dynamic team.

Ideal candidates have at least 1 year of experience, are fluent in Mandarin and English, and can manage multiple cases while working independently or with colleagues. Office-based position with standard hours.

Qualifications

• At least 1 year of relevant working experience.
• Fluent in Mandarin and English (spoken and written).
• Good follow-up discipline.
• Able to work independently and in a team.
• Comfortable handling customer support via email and phone.

Responsibilities

• Deliver exceptional customer service via phone and email channels.
• Manage and respond to customer feedback and track it.
• Handle customer complaints and escalate to the Customer Service Manager when needed.
• Assist with general administrative tasks.

Skills

Mandarin

English

Customer service

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a talented Customer Service Officer to join our dynamic team in Damansara Utama, Selangor. As a Customer Service Officer, you will play a crucial role in delivering exceptional customer experiences and ensuring customer satisfaction. This full-time position is an excellent opportunity to develop your skills in the customer service industry.

What You'll Be Doing

• Deliver exceptional customer service and address customer needs via phone and email communication channels.
• Manage and respond to customer feedback promptly and ensure proper tracking.
• Handle customer complaints professionally and elevate to the Customer Service Manager when necessary.
• Assist with general administrative tasks as required.

What We’re Looking For

• At least 1 year of relevant working experience is preferred.
• Fluent in both spoken and written Mandarin and English, as the position necessitates engagement with clients who speak Mandarin.
• Good follow-up discipline.
• Able to work independently and collaboratively in a team environment.
• Comfortable handling customer support via email and phone, with the ability to manage multiple cases simultaneously.

What We Offer

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM
• Medical, dental, and optical benefits
• Punctuality allowance
• Observance of all gazetted public holidays
• Smart casual dress code
• Convenient office location in Uptown 5, Damansara Utama, PJ