Customer Service Officer

TTM TECHNOLOGIES MALAYSIA SDN. BHD.; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

TTM Technologies Malaysia Sdn. Bhd. is seeking a Customer Service Coordinator to handle PO receipt, review, and entry in Oracle, while maintaining sales orders across the system.

You will coordinate reschedules between customers and the factory and ensure on-time delivery by coordinating with Production Planning and Logistics. As the primary contact inside the factory, you will bridge with the Sales team and other departments to meet customer requests and deliver timely responses, with a

Qualifications

• 1-2 years of customer service experience, preferably in electronics.
• University degree completed; no specific major required.
• English proficiency; Mandarin is an added advantage (listening, speaking, writing).
• Experience with ERP systems/Oracle order entry is desirable.

Responsibilities

• Receive customer PO, review and input PO into Oracle; book Sales Orders.
• Maintain and update sales orders in the system.
• Coordinate customer reschedule requests with the factory and update reschedules in Oracle.

Skills

Customer service

English

Mandarin

Education

University degree

Tools

ERP systems

Oracle order entry

Job description

Receive customer PO, conduct PO review, input customer PO into the Oracle system, and book the Sales Order.

Maintain sales orders in the system.

Support and coordinate customer reschedule requests and internal reschedule requests between the customer and the factory.

Update reschedules in the Oracle system.

Delivery:

Follow up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.

Customer Representative (Coordination & Response)

Serve as the primary contact window in the factory, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.

Communication

Act as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.

Provide excellent service and support to external customers and internal customers (Sales team).

Collaborate with Sales/CR to effectively manage assigned customer accounts for business growth.

REQUIREMENTS:

Work Experience: Minimum 1-2 years of customer service experience, preferably in the electronics industry.

Education: University Degree; no specific major required. A major in Business or Trading would be advantageous.

Language: Proficiency in English; Mandarin is an added advantage (Listening, Speaking, and Writing).

Skills: Experience with ERP systems/Oracle order entry is highly desirable.

Report to Duty: Immediate reporting within one month is ideal, but up to two months is acceptable due to urgency.

At TTM we are inspiring innovation in everything we do. We pride ourselves on being a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates. A career at TTM, will allow you to work in a fast-paced, highly technical environment supporting a wide range of business sectors.

TTM Technologies is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship.