Customer Service Officer

CapitaLand; Malaysia; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Wellness programme

Job summary

A leading real estate group in Asia is seeking a Customer Service Officer to support customer requests and inquiries while ensuring quality service delivery. Responsibilities include handling inbound and outbound calls, addressing customer complaints, and coordinating with retailers for promotions. The role offers flexible benefits, comprehensive medical coverage, and opportunities for training and development. Candidates interested in making a positive impact through exceptional service are encouraged to apply.

Qualifications

• Ability to provide timely and accurate information.
• Experience in addressing customer complaints.
• Strong documentation skills for customer communication.
• Address customer issues or complaints and determine appropriate course of action for effective resolution.
• Document details of customer communication.
• Coordinate with retailers to provide updates of latest mall promotions or activities.
• Report on issues and provide feedback.
• Raise issues or complaints for follow-up.
• Provide assistance to support collaboration with designated departments to resolve customer grievances.
• Track and document number of customer issues raised.

Responsibilities

• Support customer requests and inquiries.
• Handle inbound and outbound calls.
• Document details of customer communication.
• Coordinate with retailers for mall promotions.
• Collaborate with internal departments to resolve customer grievances.
• Track and document customer issues.

Skills

Customer service skills

Communication skills

Problem-solving

Documentation

Collaboration

Issue tracking

Problem solving

Retail coordination

Job description

Customer Service Officer page is loaded## Customer Service Officerlocations: Malaysia, Pulau Pinang, Penangtime type: Full timeposted on: Posted Todayjob requisition id: JR004440Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.**Job Description**Support customer requests and enquiries- Provide timely and accurate information and clarification for customer queries- Answer inbound customer service calls and make outbound calls- Address customer issues or compliants and determine appropriate course of action for effective resolution- Document details of customer communication- Ensure quality service deliverySupport retail operations- Coordinate with retailers to provide updates of latest mall promotions or activitiesReport on issues and provide feedback- Raise issues or complaints for follow-up- Provide assistance to support collaboration with designated departments to resolve customer grievances- Track and document number of customer issues raised**Benefits** * Flexible benefits with comprehensive medical coverage for self and family* Training and development opportunities* Subsidised rates at Ascott serviced residences-* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.**About CapitaLand Group**CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 270 cities in 45 countries.Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.