Customer Service - Mandarin Speaker

ManpowerGroup; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Medical and Hospitalisation Leave

Job summary

Jora Malaysia is seeking a Customer Service Advisor to handle live chat, email and inbound inquiries with a strong focus on accuracy and customer satisfaction. The role requires Mandarin proficiency and good written English, plus the ability to multitask in a fast-paced call center environment.

The ideal candidate has at least 5 months of customer service experience, a team-player mindset, and flexibility to work rotational shifts including weekends and public holidays.

Qualifications

• Minimum 5 months customer service experience (Live Chat / Email / Inbound)
• Contact center background preferred
• Strong written English & attention to detail
• Mandarin proficiency required
• Able to multitask & handle multiple chats efficiently
• Team player, adaptable to fast-paced environment
• Willing to work rotational shifts, weekends & public holidays
• CRM & telephony tools knowledge preferred

Responsibilities

• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank's customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Skills

Mandarin proficiency

Strong written English

Tools

CRM & telephony tools knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum 5 months customer service experience (Live Chat / Email / Inbound)

Contact center background preferred

Strong written English & attention to detail

Able to multitask & handle multiple chats efficiently

Team player, adaptable to fast-paced environment

Willing to work rotational shifts, weekends & public holidays

CRM & telephony tools knowledge preferred

Requirement

• Minimum 5 months customer service experience (Live Chat / Email / Inbound)
• Contact center background preferred
• Strong written English & attention to detail
• Mandarin proficiency required
• Able to multitask & handle multiple chats efficiently
• Team player, adaptable to fast-paced environment
• Willing to work rotational shifts, weekends & public holidays
• CRM & telephony tools knowledge preferred

Responsibility

• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank's customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Medical and Hospitalisation Leave