Customer Service Manager - Growth & Five‑Day Week

Jardin Smith International Berhad; Kuala Lumpur; On-site; MYR 51,000 - 61,000; Full time

Benefits offered by this job

Five-day work week

Professional growth opportunities

Extended holiday leave

Competitive salary

Job summary

Jardin Smith International Berhad is seeking an experienced Customer Service Manager in Kuala Lumpur to oversee a busy service desk and ensure timely resolution of client inquiries and complaints.

You will manage communications across phone, email, and other channels, maintain accurate client records, and collaborate with multiple departments to improve service quality. A five-day week and growth opportunities are offered.

Qualifications

• Minimum SPM qualification or Professional Certificate.
• At least 5 years of working experience in customer service, client relations or administration.
• Proficient in Microsoft Word, Excel and Outlook, with the ability to learn and use customer service management software.
• Excellent command of spoken and written English.
• Ability to manage high volumes of enquiries and meet deadlines.

Responsibilities

• Handle client enquiries, requests and complaints professionally and efficiently, ensuring timely follow-up and resolution.
• Respond to enquiries through telephone calls, emails and other communication channels, maintaining a courteous and professional approach.
• Investigate customer complaints, identify solutions, escalate when necessary and follow through to resolution.
• Maintain positive relationships with clients by providing accurate information and regular updates.
• Maintain client records, log enquiries and monitor outstanding matters using the CRM system.
• Prepare and maintain spreadsheets, correspondence, reports and other administrative documents.
• Track customer service activities and identify recurring issues to management.
• Work with management and other departments to ensure timely responses and satisfactory resolution.

Skills

Strong communication

Problem-solving

Interpersonal skills

Telephone etiquette

Professional communication

Education

SPM / Professional Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Jardin Smith International Berhad is seeking an experienced Customer Service Manager in Kuala Lumpur to oversee a busy service desk and ensure timely resolution of client inquiries and complaints.

You will manage communications across phone, email, and other channels, maintain accurate client records, and collaborate with multiple departments to improve service quality. A five-day week and growth opportunities are offered.