Customer Service & Operations Executive

EVERNAV TECH SDN BHD; Kuala Lumpur; Sur place; MYR 31 000 - 47 000; Plein temps

Avantages offerts par ce poste

5-day work week

Convenient MRT access

Employee pantry benefits

Résumé du poste

EVERNAV TECH SDN BHD invites applications for a Multilingual Customer Service & Operations Executive based near KLCC, Kuala Lumpur. This on-site role provides customer support across messaging, phone and email; handles back-office tasks such as data entry, record keeping and basic system maintenance, and supports daily operations and basic sales activities.

Work hours are 9:00 AM–9:00 PM with 4 rest days per month.

Qualifications

• Basic sales background or experience is a plus.
• Quick-thinking, adaptable and good at problem-solving.
• Strong communication skills, patience and a service-oriented mindset.
• Able to work within 9:00 AM – 9:00 PM working hours.

Responsabilités

• Provide customer support via online channels (messaging, phone, email)
• Communicate with customers
• Assist with customer account, order and transaction-related enquiries
• Support daily operations to ensure smooth workflows
• Handle back-office tasks such as data entry, record keeping and basic system maintenance
• Follow up on customer feedback and help improve service quality
• Assist with basic sales activities and introduce company products and services
• Perform other duties assigned by management

Connaissances

Customer Support

Data Entry

Customer Account Management

Order Management

Basic System Maintenance

Problem Solving

Communication

Office Software

Description du poste

• Provide multilingual support via messaging, phone and email; handle data entry, records, basic system upkeep.
• On-site near KLCC in Kuala Lumpur, part of a fast, multilingual ops team.
• Gain ops & sales exposure; sharpen customer-success skills!

Multilingual Customer Service & Operations Executive based near KLCC, Kuala Lumpur. Full-time, on-site role providing customer support across via messaging, phone and email; handling back-office operations including data entry, record keeping and basic system maintenance; supporting daily operations and basic sales activities. Work hours are 9:00 AM–9:00 PM with 4 rest days per month.

Job Requirements

Responsibilities

• Provide customer support via online channels (messaging, phone, email)
• Communicate with customers
• Assist with customer account, order and transaction-related enquiries
• Support daily operations to ensure smooth workflows
• Handle back-office tasks such as data entry, record keeping and basic system maintenance
• Follow up on customer feedback and help improve service quality
• Assist with basic sales activities and introduce company products and services
• Perform other duties assigned by management

Requirements

• Basic sales background or experience
• Quick-thinking, adaptable and good at problem-solving
• Strong communication skills, patience and a service-oriented mindset
• Able to work within the 9:00 AM – 9:00 PM working hours
• Familiar with basic computer and office software

Added Advantage

• Experience in customer service or operations

Skills

• Customer Support
• Data Entry
• Customer Account Management
• Order Management
• Basic System Maintenance
• Problem Solving
• Communication
• Office Software

Company Benefits

5-day work week

• 5-day work week (Monday – Friday), 9:00 AM – 6:00 PM

• Convenient location – within walking distance of an MRT station

Employee pantry benefits

• Team building activities, employee pantry, snacks, beverages, and other workplace benefits