CUSTOMER SERVICE & OPERATION EXECUTIVE (KL)

PEOPLElogy Berhad; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Maternity leave

Professional development

Vision insurance

Job summary

PEOPLElogy Berhad is seeking a full-time executive to deliver exceptional customer service in Kuala Lumpur. The ideal candidate should possess strong problem-solving and interpersonal skills, proficient in Laravel, ReactJS, and React Native.

The role involves responding to client inquiries, coordinating training arrangements, and building strong client relationships. Benefits include health insurance, maternity leave, and professional development opportunities.

Qualifications

• Strong customer-oriented mindset with a focus on delivering exceptional service.
• Ability to multitask and prioritize tasks effectively.
• Possess own transport.

Responsibilities

• Respond promptly to client inquiries.
• Coordinate with trainers for training arrangements.
• Build strong relationships with clients.

Skills

Laravel

ReactJS

React Native

Problem-solving skills

Interpersonal skills

Communication skills

Education

Diploma/Degree

Tools

MS Office

Git

Job description

Job Responsibilities

• Respond promptly to internal & external client inquiries.
• Assist clients & trainers with training arrangements.
• Address client concerns and complaints in a timely and professional manner.
• Build strong relationships with clients and foster loyalty.
• Maintain accurate records of client interactions, inquiries, and resolutions.
• Coordinate with internal departments & trainers to ensure a smooth client experience.
• Assist with marketing and promotional activities as needed.

Job Requirements

• Strong interpersonal and problem‑solving abilities.
• Proficient in computer applications (MS Office).
• Ability to multitask and prioritize tasks effectively.
• Customer‑oriented mindset with a focus on delivering exceptional service.
• Possess own transport.

Required Skills

• Expert‑level proficiency in Laravel, ReactJS, and React Native development
• Strong understanding of state management in React (e.g., Redux, Context API)
• Experience with version control systems (preferably Git)
• Excellent problem‑solving and analytical skills
• Strong leadership and team management abilities
• Exceptional communication skills, both verbal and written
• Ability to manage multiple projects and priorities effectively
• Proficiency in writing clean, maintainable, and efficient code
• Experience with continuous integration and deployment (CI/CD) practices

Preferred Skills

• Knowledge of other JavaScript frameworks (e.g., Vue.js, Angular)
• Experience with cloud platforms (AWS, Google Cloud, or Alicloud)
• Familiarity with Docker and containerization
• Understanding of serverless architecture
• Experience with MongoDB and GraphQL
• Knowledge of performance optimisation techniques for web and mobile applications

Benefits

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Job Type: Full‑time / Permanent

Position Level: Executive

Qualification: Diploma/Degree

Discipline: Customer Service & Operation

Schedule: Monday – Friday

Experience: 1 year

Location: Kuala Lumpur