Customer Service Manager

Sam Fah Enterprise (M) Sdn Bhd; Kuching; On-site; MYR 45,000 - 65,000; Full time

Job summary

Sam Fah Enterprise (M) Sdn Bhd in Malaysia is seeking a Customer Service Manager to lead the customer care team and oversee daily service and follow-up procedures. You will coordinate enquiries, quotations, orders and delivery updates.

The role requires experience in retail customer service, sales support or order management, and the ability to lead a small team with clear communication and strong follow-through. Proficiency with WhatsApp, email and basic computer applications is required.

Qualifications

• Relevant experience in retail customer service, sales support or order management.
• Ability to lead a small team and organise daily work.
• Clear communication, sound judgement and strong follow-through.
• Comfortable using WhatsApp, email and basic computer applications.

Responsibilities

• Lead the customer care team and establish daily service and follow-up procedures.
• Coordinate enquiries, quotations, orders and delivery updates.
• Train and guide the Customer Care Assistant.
• Handle escalated customer concerns and coordinate with relevant departments.
• Monitor outstanding enquiries and orders to ensure timely follow-up.

Skills

Team leadership

Customer service

Communication

WhatsApp proficiency

Tools

MS Office

Job description

• Lead the customer care team and establish daily service and follow-up procedures.
• Coordinate enquiries, quotations, orders and delivery updates.
• Train and guide the Customer Care Assistant.
• Handle escalated customer concerns and coordinate with relevant departments.
• Monitor outstanding enquiries and orders to ensure timely follow-up.

• Relevant experience in retail customer service, sales support or order management.
• Ability to lead a small team and organise daily work.
• Clear communication, sound judgement and strong follow-through.
• Comfortable using WhatsApp, email and basic computer applications

Working Hour: Monday to Sunday: 8am till 5.30pm (1.5 day restday allocate per week)

We have been established since Year 1982 and are one of the top leading stationery wholesalers & retailers in Malaysia.

Our mission is to provide outstanding, efficient & friendly customer service to our valued customers.

Currently, we are aiming to strengthen our workforce growing with us in the light of the expansion of our business nationwide.

We have been established since Year 1982 and are one of the top leading stationery wholesalers & retailers in Malaysia.

Our mission is to provide outstanding, efficient & friendly customer service to our valued customers.

Currently, we are aiming to strengthen our workforce growing with us in the light of the expansion of our business nationwide.

What can I earn as a Customer Service Manager