Customer Service Junior Coordinator China & TW

wilhelmsen; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Wilhelmsen is seeking a Central Customer Service Junior Coordinator for the Malaysia/Kuala Lumpur region. The role focuses on processing customer RFQs and POs, ensuring timely responses, and providing administrative support to the Global Customer Service and Local Customer Service teams.

The ideal candidate holds a Diploma in any field and has 2–3 years of relevant experience in order fulfilment, supply chain or logistics, with fluent English.

Qualifications

• Diploma in any field is mandatory.
• 2–3 years experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking, listening).
• Computer literacy with MS Office proficiency.

Responsibilities

• Process RFQs and POs from the group mailbox.
• Ensure responses within SLA and deadlines.
• Keep LCS informed of irregularities related to RFQs/POs.
• Highlight orders exceeding credit limits or policy constraints.
• Coordinate with Supply Chain/LCS to complete tasks promptly.
• Participate in team discussions and training.

Skills

MS Office

English communication

Customer service

Education

Diploma in any field

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service Junior Coordinator China & TW

Purpose

To process Customer's Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox

To ensure all enquiries within the mailbox are attended too within the agreed SLA

To provide administrative support to the GCS and LCS (local customer service) team.

May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Qualifications

Mandatory requirements

• Candidate must possess at least a Diploma in any fields
• At least 2 - 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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