Central Customer Service Junior Coordinator HK

Wilhelmsen Global Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Wilhelmsen Global Business Services Sdn Bhd in Malaysia is seeking a Central Customer Service Junior Coordinator to handle RFQ and PO processing from the group mailbox, determine urgency, and keep LCS informed of any issues. The role requires a Diploma and 2–3 years in order fulfilment or logistics, with strong English and MS Office skills.

You will coordinate with Supply Chain, meet deadlines, participate in team discussions, and may work Saturdays or public holidays as rostered.

Qualifications

• Diploma in any field is required.
• 2–3 years of relevant work experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking and listening).
• Proficient in MS Office applications.
• Able to prioritise, customer oriented with strong communication and interpersonal skills.
• Good planning, organizing, and time management to meet deadlines.
• Capable of working independently with minimal supervision and as part of a team.
• Willingness to work Saturdays/Public holidays when rostered."

Responsibilities

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO).
• Ascertain urgency based on ETA/Port/Type of customer; complete ASAP or escalate to LCS if needed.
• Keep LCS informed of irregularities related to RFQs or POs.
• Alert LCS if order value exceeds credit limit/policies.
• Use system to understand customer information and requirements.
• Ensure customer requirements are addressed for each quote/order.
• Follow up with Supply Chain/LCS for outstanding tasks; ensure tasks are completed.
• Highlight improvements and process learnings to team leads/manager.
• Participate in team discussions and training.
• Perform miscellaneous duties as assigned.
• Accept rostered work on Saturdays and Public holidays in mailbox management for LCS.
• Accept rostered overtime if required.
• Comply with standard processes and protocols.

Skills

English proficiency

MS Office

Customer service

Time management

Communication

Interpersonal skills

Planning & organising

Attention to detail

Education

Diploma

Job description

Central Customer Service Junior Coordinator HK

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Accountabilities

This position will be measured against:

• RFQ/PO response time
• Agreed AOP and KPI’s
• Work process efficiency
• Minimum numbers of transactions completed per day

Qualifications

Mandatory requirements

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 101-1,000 employees

Founded in Norway in 1861, Wilhelmsen is a global maritime group providing essential products, services, crew, and technical management to the world’s most advanced vessels. We drive innovation in renewables, zero-emission shipping, and digitalization while fostering a diverse, inclusive workplace across 60+ countries.

Our people enable sustainable global trade by delivering quality maritime products, services, and customer experiences. In North America, we operate four units: Ships Service, Port Services, Ship Management, and Global Business Services.

Founded in Norway in 1861, Wilhelmsen is a global maritime group providing essential products, services, crew, and technical management to the world’s most advanced vessels. We drive innovation in renewables, zero-emission shipping, and digitalization while fostering a diverse, inclusive workplace across 60+ countries.

Our people enable sustainable global trade by delivering quality maritime products, services, and customer experiences. In North America, we operate four units: Ships Service, Port Services, Ship Management, and Global Business Services.

What can I earn as a Customer Service Coordinator