Central Customer Service Junior Coordinator HK

Wilhelmsen group; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Wilhelmsen group is seeking a Central Customer Service Junior Coordinator to handle RFQ/PO processing in the Global Customer Service mailbox and ensure timely responses within SLA. The role involves admin support to GCS and LCS, coordination with Supply Chain, and handling weekend roster duties when required.

The successful candidate will possess a Diploma, 2–3 years in order fulfilment or logistics, and strong English communication along with solid MS Office skills.

Qualifications

• Diploma in any field is mandatory.
• 2–3 years' experience in order fulfilment/supply chain/logistics.
• Fluent in English (written and spoken).
• Proficient in MS Office and basic computer literacy.
• Strong planning, prioritization, and time-management skills.

Responsibilities

• Process RFQs and POs from the Global Customer Service mailbox.
• Maintain SLA compliance and keep LCS updated.
• Provide admin support to the GCS and LCS teams.
• Coordinate with Supply Chain for outstanding tasks.
• Accept rostered work on Saturdays and public holidays when needed.

Skills

English fluency

MS Office

Communication

Time management

Education

Diploma in any field

Tools

MS Office Suite

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service Junior Coordinator HK

Purpose

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended too within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team.
• May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Accountabilities
This position will be measured against:

• RFQ/PO response time
• Agreed AOP and KPI’s
• Work process efficiency
• Minimum numbers of transactions completed per day

Qualifications

Mandatory requirements

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.

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