Central Customer Service Junior Coordinator Japan

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Wilh. Wilhelmsen Holding ASA in Kuala Lumpur, Malaysia seeks a Central Customer Service Coordinator to process RFQs and POs, ensuring SLA adherence and accurate administrative support to GCS and LCS teams.

You will handle quotes, orders, and related customer information, prioritise tasks, and coordinate with Supply Chain to resolve issues promptly while maintaining compliance with company policies.

Qualifications

• Diploma holder in any field with relevant order fulfilment/supply chain exposure.
• 2–3 years of experience in logistics, procurement or order fulfilment.
• Fluent in English and Japanese, both written and spoken.

Responsibilities

• Process RFQs and POs from the group mailbox in a timely manner.
• Assess urgency using ETA, port, and customer type; escalate as needed.
• Keep LCS informed of RFQ/PO irregularities and commitments.
• Follow up with Supply Chain for pending tasks and ensure completion.
• Adhere to credit limits, policies and standard processes.
• Support team leads and participate in training sessions.

Skills

Diploma

English

Japanese

MS Office

Time management

Customer service

Education

Diploma in any field

Tools

MS Office

Job description

Job title : Central Customer Service Coordinator

Purpose To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox To ensure all enquiries within the mailbox are attended to within the agreed SLA To provide administrative support to the GCS and LCS (local customer service) team. May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day.
• Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Accountabilities

This position will be measured against: RFQ/PO response time Agreed AOP and KPI’s Work process efficiency Minimum numbers of transactions completed per day.

Qualifications

Candidate must possess at least a Diploma in any fields At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic. Fluent in English & Japanese - both writing and speaking Required skill(s): Computer Literate (Good in MS Office) Able to prioritize, customer oriented with excellent communication and interpersonal skills. Good planning and organizing skills Good analytical skills, attention to detail and meticulous. Ability to work independently with minimal supervision, positive attitude and a good team player. Able to meet deadlines through good time management and allocation of priorities Desire to succeed in a challenging environment and able to work under pressure. Pleasant character, resourceful & able to work with sincerity on own initiative.

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.