Customer Service Junior Coordinator China & TW

Wilhelmsen Global Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Wilhelmsen Global Business Services Sdn Bhd in Kuala Lumpur seeks a Junior Customer Service Coordinator to process RFQs and POs, ensuring timely responses and adherence to SLAs. You will provide administrative support to the GCS and LCS teams, handling assignments from senior staff as needed.

The role requires a Diploma and 2–3 years in order fulfilment/logistics, with fluent English and strong MS Office skills. You will join a dynamic maritime group with a diverse, global footprint.

Qualifications

• Diploma in any field is required.
• 2–3 years of relevant experience in order fulfilment, supply chain or logistics.
• Fluent in English (written and spoken).
• Proficient in MS Office and computer-literate.
• Able to prioritize, communicate effectively, and work independently.

Responsibilities

• Receive tasks from the group mailbox and process RFQs and POs.
• Assess urgency based on ETA, port, and customer.
• Keep LCS informed of RFQ/PO irregularities.
• Notify if order value exceeds authorised credit limit.
• Coordinate with Supply Chain and LCS to complete tasks.
• Contribute to team discussions and training.
• Accept rostered work on Saturdays and public holidays as required.
• Follow standard processes and protocols.

Skills

Strong communication

Time management

Customer service orientation

Team player

Education

Diploma in any field

Tools

MS Office

Job description

Customer Service Junior Coordinator China & TW

Job title : Central Customer Service Junior Coordinator China & TW

Purpose

To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox

To ensure all enquiries within the mailbox are attended too within the agreed SLA

To provide administrative support to the GCS and LCS (local customer service) team.

May receive assignments from senior support personnel as required.

Main responsibilities and tasks

Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)

Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.

• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email

Alert LCS that if the order value exceeds the existing authorised credit limit and policies

Actively use system for understanding on customer specific information and requirements

For each quote / order processed, ensure specific customer requirements are addressed

Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for

Highlight improvements and process learnings to the team leads/ manager

Participate and contribute in team discussion and training

Performing miscellaneous job-related duties as assigned

Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS

Accept assigned rostered overtime work, if required

Comply the standard process and protocol

Qualifications

Mandatory requirements

Candidate must possess at least a Diploma in any fields

At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.

Fluent in English - both writing, speaking and listening

Required skill(s): Computer Literate (Good in MS Office)

Able to prioritize, customer oriented with excellent communication and interpersonal skills.

Good planning and organising skills

Good analytical skills, attention to detail and meticulous.

Ability to work independently with minimal supervision, positive attitude and a good team player.

Able to meet deadlines through good time management and allocation of priorities

Desire to succeed in a challenging environment and able to work under pressure.

Pleasant character, resourceful & able to work with sincerity on own initiative.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

Founded in Norway in 1861, Wilhelmsen is a global maritime group providing essential products, services, crew, and technical management to the world’s most advanced vessels. We drive innovation in renewables, zero-emission shipping, and digitalization while fostering a diverse, inclusive workplace across 60+ countries.

Our people enable sustainable global trade by delivering quality maritime products, services, and customer experiences. In North America, we operate four units: Ships Service, Port Services, Ship Management, and Global Business Services.

Founded in Norway in 1861, Wilhelmsen is a global maritime group providing essential products, services, crew, and technical management to the world’s most advanced vessels. We drive innovation in renewables, zero-emission shipping, and digitalization while fostering a diverse, inclusive workplace across 60+ countries.

Our people enable sustainable global trade by delivering quality maritime products, services, and customer experiences. In North America, we operate four units: Ships Service, Port Services, Ship Management, and Global Business Services.

What can I earn as a Customer Service Coordinator