Central Customer Service Junior Coordinator HK

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Overtime opportunities

Global team environment

Job summary

Wilhelmsen is seeking a Central Customer Service Junior Coordinator in Kuala Lumpur to process RFQs and POs in the Global Customer Service mailbox and support the local team. The role ensures timely responses within SLA and requires strong English skills and MS Office proficiency.

The position involves coordinating with Supply Chain and LCS, managing urgent transactions, and keeping records for performance KPIs. A diploma and 2–3 years’ relevant experience are preferred.

Qualifications

• Diploma in any field is mandatory.
• 2–3 years of relevant experience in order fulfilment/supply chain/logistics.
• Fluent in English (writing, speaking and listening).
• Proficient in MS Office and computer-literate.
• Able to prioritize, customer-oriented with strong communication and interpersonal skills.
• Good planning, organizing, analytical skills, attention to detail and meticulousness.
• Ability to work independently with minimal supervision and as part of a team.
• Able to meet deadlines with good time management and prioritisation.

Responsibilities

• Process RFQs and POs from the group mailbox.
• Assess transaction urgency based on ETA/port/type of customer.
• Notify LCS if delays or issues arise.
• Use systems to understand customer information and requirements.
• Ensure customer-specific requirements are addressed for each quote/order.
• Follow up with Supply Chain/LCS on outstanding tasks.

Skills

English fluency

MS Office

Prioritization

Communication skills

Team player

Planning & organizing

Attention to detail

Education

Diploma in any field

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title :

Central Customer Service Junior Coordinator HK

Purpose

To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox

To ensure all enquiries within the mailbox are attended too within the agreed SLA

To provide administrative support to the GCS and LCS (local customer service) team.

May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer.
• For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day.
• Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Accountabilities

This position will be measured against: RFQ/PO response time Agreed AOP and KPI’s Work process efficiency Minimum numbers of transactions completed per day

Qualifications

Mandatory requirements Candidate must possess at least a Diploma in any fields

At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.

Fluent in English - both writing, speaking and listening

Required skill(s): Computer Literate (Good in MS Office) Able to prioritize, customer oriented with excellent communication and interpersonal skills.

Good planning and organising skills Good analytical skills, attention to detail and meticulous.

Ability to work independently with minimal supervision, positive attitude and a good team player.

Able to meet deadlines through good time management and allocation of priorities

Desire to succeed in a challenging environment and able to work under pressure.

Pleasant character, resourceful & able to work with sincerity on own initiative.

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation.

Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.