Customer Service Junior Coordinator China & TW

Wilh. Wilhelmsen Holding ASA; Kuala Lumpur; On-site; MYR 42,000 - 68,000; Full time

Job summary

Wilhelmsen is seeking a Central Customer Service Junior Coordinator (China & TW) in Kuala Lumpur. You will process RFQs and POs, assess urgency, and coordinate with LCS and Supply Chain to meet SLAs.

You’ll support both GCS and local customer service teams, handling inquiries and ensuring accurate order fulfillment. The role requires a Diploma and 2–3 years in logistics or order fulfilment, with strong English, MS Office skills, and a proactive, meticulous approach.

Qualifications

• Diploma in any field.
• 2–3 years in order fulfilment, supply chain or logistics.
• Fluent in English (written and spoken).
• Computer literate, MS Office skills.
• Ability to prioritise, be customer oriented with strong communication.
• Good planning, organizing and analytical skills.
• Independent with minimal supervision and as a team player.
• Capable of meeting deadlines with good time management.

Responsibilities

• Process RFQs and purchase orders from the group mailbox.
• Assess urgency based on ETA, port and customer type.
• Escalate or highlight delays to LCS when needed.
• Inform LCS of irregular RFQ/PO situations.
• Use systems to access customer information and requirements.
• Address customer-specific needs for each quote/order.
• Follow up with Supply Chain/LCS on outstanding tasks.
• Contribute to team discussions and training.
• Rostered work on Saturdays and public holidays; overtime if required.
• Comply with standard process and protocol.

Skills

MS Office

Customer service

Time management

Attention to detail

Prioritization

Team player

Education

Diploma

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Job title : Central Customer Service Junior Coordinator China & TW Purpose To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox To ensure all enquiries within the mailbox are attended too within the agreed SLA To provide administrative support to the GCS and LCS (local customer service) team. May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer
• For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day
• Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Qualifications Mandatory requirements

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous
• Ability to work independently with minimal supervision, positive attitude and a good team player
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure
• Pleasant character, resourceful & unable to work with sincerity on own initiative

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

#WSS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.