Customer Service Intern (Location: Penang, Malaysia)
Nefab (Malaysia) Sdn Bhd
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Benefits offered by this job
Job summary
NEFAB (Malaysia) Sdn Bhd is seeking an Intern – Customer Service in Penang to support order processing, documentation, and cross-functional coordination. The role offers exposure to ERP systems, reports, and daily operations in a fast-paced packaging solutions environment.
You will assist with quotations, orders, deliveries, and records, while learning supply chain processes and customer communications from experienced staff. Fresh graduates are encouraged to apply.
Qualifications
- Diploma or Bachelor's degree in business or related field.
- English and Bahasa Malaysia; Mandarin a plus.
- Fresh graduates or students available for immediate internship encouraged.
- Strong MS Office skills including Excel, Word, PowerPoint.
Responsibilities
- Handle customer orders, inquiries, and requests.
- Assist with order entry, confirmation, delivery schedules, and status updates.
- Coordinate with Sales, Production, Planning, Warehouse, and Logistics.
- Maintain open orders, delivery schedules, and customer requirements.
- Prepare and maintain customer service and supply chain reports.
- Update ERP/system records with accurate order information.
- Follow up on delivery status and communicate updates to customers.
- Prepare quotations, purchase orders, delivery documents, invoices, and related docs.
- Maintain filing and documentation; ensure accessibility and proper organization.
- Assist in continuous improvement activities within CS and Supply Chain.
Skills
Education
Tools
Job description
Report to: Operations Director, Sub-region Southeast Asia
We are looking for a motivated and responsible Intern – Customer Service to join our team immediately. This internship provides an excellent opportunity to gain practical experience in customer service, order management, filing and documentation, supply chain coordination, and day-to-day business operations.
Support the Customer Service team in handling customer orders, enquiries, and requests.
Assist with order entry, order confirmation, delivery schedules, and order status updates.
Coordinate with internal departments including Sales, Production, Planning, Warehouse, and Logistics to ensure timely customer deliveries.
Monitor open orders, delivery schedules, and outstanding customer requirements.
Prepare and maintain customer service and supply chain reports.
Assist in updating local ERP/system records and maintaining accurate customer and order information.
Follow up on delivery status and communicate updates to customers when required.
Support the preparation and processing of quotations, purchase orders, delivery documents, invoices, customer correspondence, and other relevant documentation.
Maintain proper filing and documentation of customer orders, delivery records, purchase orders, quotations, invoices, correspondence, and other business documents.
Ensure documents are properly organized, indexed, updated, and readily accessible for reference and audit purposes.
Assist with both physical and electronic document filing, including maintaining appropriate folder structures and document naming conventions.
Assist in checking documents for completeness, accuracy, and proper authorization before filing.
Support document retrieval and provide records when required by Customer Service, Sales, Finance, Operations, or Management.
Assist in identifying and resolving routine order, documentation, or delivery issues.
Support continuous improvement activities within Customer Service and Supply Chain.
Perform other administrative and operational duties as assigned by the supervisor.
Dilopma or Bachelor’s degree in Business Administration, Business Management, Supply Chain Management, Logistic, Operations Management, International Business or related qualifications.
English, Bahasa Malaysia, with Mandarin proficiency is a plus.
Good interpersonal and customer service skills.
Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
Good organizational and time-management skills.
Detail-oriented with good filing, documentation, and follow-up skills.
Positive attitude, willingness to learn, and ability to work as part of a team.
Able to communicate professionally with customers and internal stakeholders.
Fresh graduates or students available for immediate internship are encouraged to apply.
Practice, safeguard, and promote the Nefab Code of Conduct, mission statement, and values in terms of health and safety
Practice, safeguard, and promote the Nefab Code of Conduct, mission statement, and values in terms of environment obligation.
The intern will gain practical exposure to:
Customer service and customer communication
Order processing and order fulfilment
Filing and document management
Supply chain and logistics operations
Production and delivery planning
ERP and business systems
Customer and order documentation
Manufacturing operations
Cross-functional teamwork
Business reporting and process improvement
Hirer responsiveness Salary match Number of applicants
The NEFAB is Swedish based global MNC industrial protective packaging manufacturer specializing in complete packaging solutions that reduce their customers' total costs while minimizing environmental impact.
NEFAB is a leading provider of protective packaging solutions within the segments of Telecom, Datacom, Energy, Semicon, Lithium Batteries/E-Mobility and Healthcare. NEFAB was founded in 1949, Nefab has grown from a product-oriented company into a market-oriented company with a prominent position on the global packaging market, with presence in over 35 countries and over 80 sites worldwide.
NEFAB with over 74 years of company history has approximately 4,300 employees with sales turnover over USD1 billion. and to be USD2.5 billion company in 2030. The FAM AB Sweden (Wallenberg Foundations) co-owner of NEFAB, combined sales of FAM’s companies, approximately USD22 billion (SEK185B) with asset value around USD6.9 billion (SEK57B) in 2020.
The NEFAB Penang is the headquarters of the Nefab Southeast Asia region. With our global engineering and supply capabilities we serve you in every corner of the world. We provide our customers with products and services that make their businesses even more successful. We save resources in supply chains, for better tomorrow.
Nefab Penang is a leading provider of industrial protective packaging solutions within Advanced Technology segments for 5G/Telecom and Datacom segments for IoT, Cloud, Big Data Server, and Lithium Batteries for Electronic Vehicles (EV) for top brand global MNC customer worldwide.
Visit us at: www.nefab.com
The NEFAB is Swedish based global MNC industrial protective packaging manufacturer specializing in complete packaging solutions that reduce their customers' total costs while minimizing environmental impact.
NEFAB is a leading provider of protective packaging solutions within the segments of Telecom, Datacom, Energy, Semicon, Lithium Batteries/E-Mobility and Healthcare. NEFAB was founded in 1949, Nefab has grown from a product-oriented company into a market-oriented company with a prominent position on the global packaging market, with presence in over 35 countries and over 80 sites worldwide.
NEFAB with over 74 years of company history has approximately 4,300 employees with sales turnover over USD1 billion. and to be USD2.5 billion company in 2030. The FAM AB Sweden (Wallenberg Foundations) co-owner of NEFAB, combined sales of FAM’s companies, approximately USD22 billion (SEK185B) with asset value around USD6.9 billion (SEK57B) in 2020.
The NEFAB Penang is the headquarters of the Nefab Southeast Asia region. With our global engineering and supply capabilities we serve you in every corner of the world. We provide our customers with products and services that make their businesses even more successful. We save resources in supply chains, for better tomorrow.
Nefab Penang is a leading provider of industrial protective packaging solutions within Advanced Technology segments for 5G/Telecom and Datacom segments for IoT, Cloud, Big Data Server, and Lithium Batteries for Electronic Vehicles (EV) for top brand global MNC customer worldwide.
Visit us at: www.nefab.com
Perks and benefits Medical Education support Dental Education subsidy, company trip for eligible staff
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