Customer Success Manager

Swisslog; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Swisslog, part of the KUKA Group, seeks an experienced account manager in Malaysia to drive sales of service contracts, spare parts and modernization projects. You will nurture relationships with existing customers and pursue new business opportunities across domestic and international markets.

Ideal candidates have 5+ years in account management, familiarity with automated material handling systems, strong business acumen, and outstanding communication skills in English.

Qualifications

• Minimum 5 years of account management experience with a proven track record.
• Experience in automated material handling systems (AMHS) is an added advantage.
• Experience in solution sales, component sales, and/or maintenance and support contract sales is preferred.

Responsibilities

• Meet and exceed sales targets through service contracts, spare parts, system changes, extensions and modernization.
• Develop and maintain strong business relationships with new and existing customers across segments.
• Promote Swisslog solutions to drive new opportunities and manage the end-to-end sales process.

Skills

Account management

Sales experience

Negotiation

Communication skills

Analytical skills

Team collaboration

Education

Bachelor's degree in Electrical, Mechanical, Controls, Mechatronics Engineering

Job description

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference? Are you passionate and keen to share your expertise internationally? Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you?

Objectives

This position is responsible to generate sales from the existing customers and new customers through below services:

• 1. Service Contract
• 2. Spare Part
• 3. System Change Orders
• 4. Extension and Modernization
• 6. Integrated System

In doing so, he/she shall be able to sell a new service contract, increase the renewal rate of existing service contracts, sell spare parts, propose and sell modernization projects to existing customers. He/She is also responsible to promote and sell Small System, CS products to existing and new CS customers.

Make an impact

• Ensure maintenance/support contracts, system operations, Extension and modernization project and spare parts sales to meet and exceed given sales targets.
• Develop and maintain strong business relationships with new customers.
• Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
• Evaluate and increase customer satisfaction level.
• Identify and develop new sales opportunities within the existing customer base to drive business growth.
• Consolidate information from customers on product and service quality and failure.
• Adherence to quality process
• Following up on customer complaints and changes request.
• Update sales forecast and business development progress in the system.
• Prepare CS sales and customer reports for management review.
• Monitor customers' order forecast and purchase orders.
• Present proposals and prepare quotations for customers and follow up with negotiations.

Bring to the team

• Bachelor's degree in Electrical, Mechanical, Controls, Mechatronics Engineering, or a related discipline.
• Minimum 5 years of account management experience with a proven track record of success. Experience in automated material handling systems (AMHS) is an added advantage.
• Experience in solution sales, component sales, and/or maintenance and support contract sales is preferred.
• Strong business acumen and analytical skills, with the ability to develop, conceptualize, and effectively communicate solutions and proposals to customers.
• Ability to work independently, with strong commercial awareness, interpersonal, and negotiation skills.
• Self-motivated and proactive, with the ability to collaborate effectively across cross-functional teams and in a multinational environment.
• Strong technical background, with the ability to understand and communicate industry technologies and solutions effectively.
• Excellent presentation and communication skills, both written and spoken, in English.
• Proactive, customer-focused, and committed to teamwork and achieving business objectives.
• Willingness and ability to travel domestically and internationally for business meetings, including at short notice.

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. We don't expect perfection. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.