Customer Service (Insurance)

SOUTHERN AUTO CAPITAL SDN. BHD.; Batu Pahat; Sur place; MYR 31 000 - 47 000; Plein temps

Résumé du poste

Southern Auto Capital Sdn. Bhd. in Batu Pahat, Malaysia, is seeking a Customer Service Executive to support our general insurance policyholders.

You will handle enquiries, renewals, claims and premium collection, and help grow the business by spotting sales opportunities with existing customers. The role emphasizes customer-focused service, smooth policy servicing, and teamwork with Accounts. Fresh graduates are welcome; training will be provided, and 1–3 years' experience in general insurance

Qualifications

• Diploma or degree in any field.
• Fresh graduates are encouraged to apply; training will be provided.
• 1-3 years' experience in general insurance customer service, claims or sales is an advantage.

Responsabilités

• Act as main contact for policyholders on enquiries, policy servicing and amendments
• Manage policy renewals for the assigned portfolio and follow up with customers before expiry
• Assist customers with claims, from registration through follow-up with insurers, workshops and adjusters, until settlement
• Monitor premium collection and follow up on outstanding payments
• Coordinate with the Accounts team on premium payments and claim-related disbursements
• Identify cross-selling and new business opportunities among existing customers
• Perform other duties as assigned by Management from time to time

Connaissances

Customer service

Communication

Interpersonal skills

Attention to detail

MS Office

Formation

Diploma or degree

Outils

Insurance agency management systems

Description du poste

We are looking for a Customer Service Executive to support our general insurance policyholders. You will handle enquiries, renewals, claims and premium collection, and help grow the business by spotting sales opportunities with existing customers.

Key Responsibilities

Act as the main point of contact for policyholders on enquiries, policy servicing and amendments

Manage policy renewals for the assigned portfolio and follow up with customers before expiry

Assist customers with claims, from registration through follow-up with insurers, workshops and adjusters, until settlement

Monitor premium collection and follow up on outstanding payments

Coordinate with the Accounts team on premium payments and claim-related disbursements

Identify cross-selling and new business opportunities among existing customers

Perform other duties as assigned by Management from time to time

Job Requirements

Diploma or degree in any field

Fresh graduates are encouraged to apply; training will be provided

1-3 years' experience in general insurance customer service, claims or sales is an advantage

Customer-focused, with good communication and interpersonal skills

Organised, with strong follow-through and attention to detail

Proficient in MS Office; experience with insurance agency management systems is an advantage

Remuneration

Basic salary

Monthly commission/incentive