Insurance Executive / Business Office / Sales Support

Private Advertiser; Johor Bahru; On-site; MYR 39,000 - 73,000; Full time

Job summary

Private Advertiser Malaysia seeks an Insurance Executive to manage policy renewals, handle claims, and provide dedicated client servicing for life and health plans.

You will prepare applications, coordinate with insurer operations, maintain organized records, and support advisors with scheduling, reports, and client communications, ensuring accuracy and timely responses.

Qualifications

• Experience in insurance administration, claims handling, or financial services is an advantage.
• Strong communication and customer-service skills.
• High level of accuracy and attention to detail.
• Excellent organisational and multitasking abilities.
• Proficient in MS Office and comfortable with digital platforms/portals.
• Able to work independently and manage deadlines effectively.

Responsibilities

• Manage policy renewals for life and health insurance plans, including reminders, follow-ups, and documentation.
• Handle claims matters, including assisting clients with claim submissions, gathering required documents, liaising with insurers, tracking claim progress, and ensuring timely updates.
• Provide existing client servicing such as changes of particulars, beneficiary updates, reinstatements, cancellations, and general policy enquiries.
• Prepare, review, and submit application forms and supporting documents accurately.
• Coordinate with insurer operations and support teams to resolve client issues efficiently.
• Maintain well-organised records of client data, policy status, claims, and servicing tasks.
• Support advisors with administrative duties including scheduling, reports, applications, and client communication.
• Ensure timely and professional responses to clients via phone, email, and messaging platforms.
• Adhere to insurer procedures, confidentiality standards, and regulatory requirements.

Skills

Insurance administration

Claims handling

Customer service

Communication

Attention to detail

Organisational skills

Independent working

Tools

MS Office

Digital platforms

Job description

Insurance Executive / Business Office / Sales Support

Manage policy renewals for life and health insurance plans, including reminders, follow-ups, and documentation.

Handle claims matters, including assisting clients with claim submissions, gathering required documents, liaising with insurers, tracking claim progress, and ensuring timely updates.

Provide existing client servicing such as changes of particulars, beneficiary updates, reinstatements, cancellations, and general policy enquiries.

Prepare, review, and submit application forms and supporting documents accurately.

Coordinate with insurer operations and support teams to resolve client issues efficiently.

Maintain well-organised records of client data, policy status, claims, and servicing tasks.

Support advisors with administrative duties including scheduling, reports, applications, and client communication.

Ensure timely and professional responses to clients via phone, email, and messaging platforms.

Adhere to insurer procedures, confidentiality standards, and regulatory requirements.

Skills & Qualifications

Experience in insurance administration, claims handling, or financial services is an advantage.

Strong communication and customer-service skills.

High level of accuracy and attention to detail.

Excellent organisational and multitasking abilities.

Proficient in MS Office and comfortable with digital platforms/portals.

Able to work independently and manage deadlines effectively.