Customer Service & Inside Sales Specialist

Ralliant; Penang; On-site; MYR 42,000 - 54,000; Full time

Job summary

Ralliant is seeking a Customer Service Representative to manage instrument-related inquiries, update systems, and coordinate with internal teams to meet service levels in Penang, Malaysia.

The role requires 2-4 years of customer service experience in a technical services environment, strong English communication, and a proactive, high-energy approach to customer care. Occasional inside sales and promotions support may be required.

Qualifications

• 2-4 years of customer service experience with any technical services company.
• Excellent written and spoken English.
• Calibration and other technical services experience is a plus.

Responsibilities

• Receive instruments, update systems and coordinate with internal teams to meet SLA.
• Update customers on status and maintain high customer focus during interactions.
• Verify customer requirements and liaise with external service providers for quotations and SLA.
• Coordinate with logistics for shipment of materials and instruments.
• Interact with customers for quotations, POs, invoices and payments.
• Assist with inside sales, promotions and follow-up for feedback and orders.

Skills

Customer service experience

English communication

High energy & customer focus

Education

Diploma / Engineering / Other degree

Job description

Ralliant is seeking a Customer Service Representative to manage instrument-related inquiries, update systems, and coordinate with internal teams to meet service levels in Penang, Malaysia.

The role requires 2-4 years of customer service experience in a technical services environment, strong English communication, and a proactive, high-energy approach to customer care. Occasional inside sales and promotions support may be required.