Customer Service (High Commission-based)

Jdynamic Resources; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

High Commission Scheme

Yearly Performance Bonus

Career Advancement

Job summary

Jdynamic Resources is seeking a Customer Service professional for an on-site role in Kuala Lumpur. You will handle inquiries via phone, live chat, and email, engaging customers to upsell services and achieve high commissions.

Education ranges from SPM to Bachelor’s. Prior customer service or telesales experience is a plus. Strong communication, problem solving, and a drive to exceed targets through commissions are essential.

Qualifications

• Education: SPM, Diploma or Bachelor’s Degree.
• Experience in customer service or sales is a plus.
• Strong communication and problem-solving abilities required.

Responsibilities

• Handle inquiries via phone, live chat and email in an on-site environment.
• Identify customer needs and upsell services to maximize commissions.
• Troubleshoot and resolve issues to maintain high satisfaction.
• Log interactions and resolutions in the CRM system.
• Meet daily service quality benchmarks and monthly revenue goals.

Skills

Verbal communication

Written communication

Active listening

Persuasive speaking

Problem solving

Sales orientation

Education

SPM / Diploma / Bachelor’s Degree

Tools

CRM system

Job description

Customer Service (High Commission-based)

Role Summary
Provide top-tier customer support, drive user retention, and earn attractive high commissions.

Roles & Responsibilities

• Customer Support & Engagement: Handle inbound customer inquiries and service requests via phone, live chat, and email in an on-site environment.
• Upselling & Conversion: Identify customer needs proactively to recommend relevant services, upgrades, and retention packages to maximize commission.
• Issue Resolution: Troubleshoot complaints and operational issues swiftly and professionally to maintain high satisfaction rates.
• CRM & Record Keeping: Accurately log all customer interactions, service feedback, and case resolutions within the CRM system.
• Target Achievement: Meet and exceed daily service quality benchmarks and monthly performance and revenue goals.

Requirements

• Education: SPM, Diploma, or Bachelor's Degree in any discipline.
• Experience: Prior experience in customer service, call center operations, telesales, or client servicing is an advantage.
• Candidate Profile: Money-motivated, sales-oriented, and eager to earn high commissions through excellent customer retention and engagement.
• Work Arrangement: Able and willing to work fully on-site.
• Soft Skills: Strong verbal and written communication, active listening, persuasive speaking, and quick problem-solving abilities.

Benefits

• High Commission Scheme: Attractive, performance-based commissions and monthly incentives on top of basic salary.
• Yearly Performance Bonus: Rewarded annually based on individual and company achievements.

Additional information

• High Commission Scheme
• Yearly Performance Bonus
• Career Advancement