On-Site Customer Success & Retention - High Commission

Focal Consulting; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

High Commission Scheme

Yearly Performance Bonus

Job summary

Focal Consulting is seeking a Customer Service professional for an on-site role focused on delivering top-tier support and driving user retention through high commissions.

You will handle inquiries across phone, live chat, and email, identify upsell opportunities, and ensure accurate CRM logging while striving to meet daily quality benchmarks and revenue targets. A money-motivated, sales-oriented mindset is essential.

Qualifications

• Education: SPM, Diploma, or Bachelor's Degree.
• Experience in customer service or call center is advantageous.
• On-site work is required.

Responsibilities

• Handle inbound inquiries via phone, live chat, and email in an on-site environment.
• Upsell services and retention packages by identifying customer needs.
• Troubleshoot complaints and issues to maintain high satisfaction.
• Log all interactions and resolutions in the CRM system.
• Meet daily service quality benchmarks and monthly revenue targets.

Skills

Money-motivated

Sales oriented

Communication skills

Active listening

Persuasive speaking

Problem solving

Education

SPM

Diploma

Bachelor's Degree

Tools

CRM system

Job description

Focal Consulting is seeking a Customer Service professional for an on-site role focused on delivering top-tier support and driving user retention through high commissions.

You will handle inquiries across phone, live chat, and email, identify upsell opportunities, and ensure accurate CRM logging while striving to meet daily quality benchmarks and revenue targets. A money-motivated, sales-oriented mindset is essential.