Customer Service (High Commission-based)

Focal Consulting; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

High Commission Scheme

Yearly Performance Bonus

Job summary

Focal Consulting is seeking a Customer Service professional for an on-site role focused on delivering top-tier support and driving user retention through high commissions.

You will handle inquiries across phone, live chat, and email, identify upsell opportunities, and ensure accurate CRM logging while striving to meet daily quality benchmarks and revenue targets. A money-motivated, sales-oriented mindset is essential.

Qualifications

• Education: SPM, Diploma, or Bachelor's Degree.
• Experience in customer service or call center is advantageous.
• On-site work is required.

Responsibilities

• Handle inbound inquiries via phone, live chat, and email in an on-site environment.
• Upsell services and retention packages by identifying customer needs.
• Troubleshoot complaints and issues to maintain high satisfaction.
• Log all interactions and resolutions in the CRM system.
• Meet daily service quality benchmarks and monthly revenue targets.

Skills

Money-motivated

Sales oriented

Communication skills

Active listening

Persuasive speaking

Problem solving

Education

SPM

Diploma

Bachelor's Degree

Tools

CRM system

Job description

Customer Service (High Commission-based)

Role Summary

Provide top-tier customer support, drive user retention, and earn attractive high commissions.

Roles & Responsibilities

• Customer Support & Engagement:Handle inbound customer inquiries and service requests via phone, live chat, and email in an on-site environment.
• Upselling & Conversion:Identify customer needs proactively to recommend relevant services, upgrades, and retention packages to maximize commission.
• Issue Resolution:Troubleshoot complaints and operational issues swiftly and professionally to maintain high satisfaction rates.
• CRM & Record Keeping:Accurately log all customer interactions, service feedback, and case resolutions within the CRM system.
• Target Achievement:Meet and exceed daily service quality benchmarks and monthly performance and revenue goals.

Requirements

• Education:SPM, Diploma, or Bachelor's Degree in any discipline.
• Experience:Prior experience in customer service, call center operations, telesales, or client servicing is an advantage.
• Candidate Profile:Money-motivated, sales-oriented, and eager to earn high commissions through excellent customer retention and engagement.
• Work Arrangement:Able and willing to workfully on-site.
• Soft Skills:Strong verbal and written communication, active listening, persuasive speaking, and quick problem-solving abilities.

Benefits

• High Commission Scheme:Attractive, performance-based commissions and monthly incentives on top of basic salary.
• Yearly Performance Bonus:Rewarded annually based on individual and company achievements.