Customer Service

Tech Harvest Capital; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Work-life balance

Competitive salary

Job summary

Tech Harvest Capital is seeking a Customer Service Representative to maintain solid customer relationships by handling queries promptly and professionally. You will provide day-to-day technical support via email, live chat, and telephone, while upholding quality service.

Responsibilities include resolving inquiries, updating client records, and supporting marketing initiatives to drive conversions. A 5-day workweek and competitive compensation are offered.

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Strong verbal and written communication skills in English.
• Ability to stay patient and professional with customers during all interactions.

Responsibilities

• Respond to customer inquiries via email, instant messaging, and phone promptly.
• Handle and resolve customer complaints with professionalism.
• Maintain and update customer records in databases and profiles.
• Provide training and support to other team members when needed.
• Promote promotions and brand information to drive conversions and turnover.

Skills

Customer service

Communication

Patience

Adaptability

Tools

Email support

Live chat

Telephone support

Job description

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.