Customer Service & Field Support Specialist

Toshiba Tec; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

ANNUAL LEAVE

MEDICAL LEAVE

SPORT CLUB

Job summary

Jora Malaysia is seeking a Customer Service Executive in Shah Alam to handle service inquiries, log calls, and dispatch to field staff. Fresh graduates welcome; diploma/bachelor required. Proficient in English; Mandarin speakers preferred to communicate with Mandarin-speaking clients.

The role involves data entry, invoicing for non-contract customers, and coordinating outstation service calls, with occasional backup for other sections as needed.

Qualifications

• Diploma or Bachelor's degree in any field.
• Proficient in English; Mandarin speakers preferred.

Responsibilities

• Handle incoming calls and inquiries for service requests.
• Log service calls into the corporate system.
• Dispatch service calls to service representatives.
• Follow up on service calls for further attention.
• Close calls, data entry and CI work orders for completed jobs.
• Assist in troubleshooting minor machine problems.
• Liaise with field service area heads on service-related matters.
• Check and clear pending work orders (over 30 days).
• Generate invoices for non-contract customers.
• Assist and coordinate outstation service calls.
• Back up other sections if needed.

Skills

English proficiency

Mandarin proficiency

Education

Diploma / Bachelor's Degree

Job description

Jora Malaysia is seeking a Customer Service Executive in Shah Alam to handle service inquiries, log calls, and dispatch to field staff. Fresh graduates welcome; diploma/bachelor required. Proficient in English; Mandarin speakers preferred to communicate with Mandarin-speaking clients.

The role involves data entry, invoicing for non-contract customers, and coordinating outstation service calls, with occasional backup for other sections as needed.