Mandarin-Speaking Customer Support Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 26,000 - 39,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is seeking a customer service associate in Kuala Lumpur. The role involves handling inquiries via phone, chat, and email, and logging all interactions for documentation. Training and coaching are provided, with a focus on improving individual and team performance.

The position requires SPM level or Diploma and fluent English, with willingness to work rotational shifts, public holidays, and weekends at Gtower Ampang Park.

Qualifications

• SPM level or Diploma in any discipline.
• Proficiency in reading, writing, and speaking English.
• Willing to work at Gtower Ampang Park and in rotational shifts, public holidays and weekends.

Responsibilities

• Answer customer inquiries over the phone, chat, and/or email.
• Log customer interactions in our system for proper documentation.
• Follow-up with customers as appropriate.
• Participate in team meetings and strategize on team performance improvement.
• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

Skills

English proficiency

Education

SPM level or Diploma

Job description

Jora Malaysia is seeking a customer service associate in Kuala Lumpur. The role involves handling inquiries via phone, chat, and email, and logging all interactions for documentation. Training and coaching are provided, with a focus on improving individual and team performance.

The position requires SPM level or Diploma and fluent English, with willingness to work rotational shifts, public holidays, and weekends at Gtower Ampang Park.