Inbound Customer Support Specialist

Right Recruit; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Fixed allowance

Training

More annual leaves

Accessible by Public Transport

Additional Allowance

OT allowance

Job summary

Jora Malaysia is seeking a customer support specialist in Kuala Lumpur to assist customers via calls, chats, and email. You will handle inquiries, resolve issues, and maintain strong customer relationships while meeting daily targets.

Fresh graduates to experienced professionals with a Diploma or Degree are welcome. Proficiency in English, with Mandarin preferred for market coverage, is valued in a fast-paced environment.

Qualifications

• Experience in customer service/call centre preferred.
• Strong communication skills and professional demeanor.
• Ability to converse in English; Mandarin is preferred for market service.

Responsibilities

• Assist customers via incoming calls, online chats, and email channels.
• Handle inquiries and feedback professionally and timely.
• Resolve customer issues and provide solutions; follow up on feedback and complaints.
• Maintain good relationships and customer satisfaction; achieve daily objectives.

Skills

Communication skills

Customer service

English

Mandarin

Problem solving

Fast-paced

Team player

Education

Diploma

Degree

Tools

Basic computer operations

Job description

Jora Malaysia is seeking a customer support specialist in Kuala Lumpur to assist customers via calls, chats, and email. You will handle inquiries, resolve issues, and maintain strong customer relationships while meeting daily targets.

Fresh graduates to experienced professionals with a Diploma or Degree are welcome. Proficiency in English, with Mandarin preferred for market coverage, is valued in a fast-paced environment.