Customer Service (Export)

DG MARITIME SDN. BHD.; Klang City, Port Klang; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Supportive team

Training and development

Work-life balance

Employee welfare programmes

Job summary

DG MARITIME SDN. BHD. in Klang, Selangor seeks a dedicated Customer Service (Export/Import) professional for a full-time role.

You will be the main contact for customers, handling export/import queries, processing orders and documentation, and coordinating with operations, logistics and accounts to ensure timely shipments. The ideal candidate will have maritime/export customer service experience, strong communication skills, proficiency with CRM and MS Office, and a diploma or equivalent in

Qualifications

• Proven experience in a customer service role, ideally within the maritime, logistics or export industry.
• Excellent verbal and written communication skills with the ability to articulate complex information clearly
• Strong organisational and multitasking abilities to manage multiple customer enquiries simultaneously
• Proficiency with customer relationship management (CRM) systems and Microsoft Office applications
• A customer-centric mindset with genuine commitment to providing outstanding service
• Problem-solving capabilities and the ability to remain calm under pressure
• Knowledge of export procedures, shipping documentation or maritime operations (preferred but not essential)
• Fluency in English; additional languages are an advantage
• Diploma or equivalent qualification in business administration, customer service or a related field
• Ability to work independently as well as collaboratively within a team environment

Responsibilities

• Handle inbound and outbound customer enquiries related to export services via telephone, email and chat channels
• Provide accurate information regarding export procedures, shipping schedules, documentation requirements and pricing
• Process customer orders and export documentation with accuracy and attention to detail
• Coordinate with internal departments including operations, logistics and accounts to resolve customer issues efficiently
• Maintain comprehensive and detailed customer records in our system to ensure continuity of service
• Follow up with customers to ensure their export shipments are progressing smoothly and on schedule
• Address customer complaints and concerns with professionalism and work towards amicable resolutions
• Provide quotations and assist customers with product and service inquiries
• Contribute to achieving customer service targets and performance metrics
• Support the customer service team with additional administrative tasks as needed

Job description

About the role

We are seeking a Customer Service (Export/Import) professional to join DG MARITIME SDN. BHD. in Klang, Selangor. This is a full-time position that plays a vital role in maintaining and enhancing our client relationships within the maritime export sector. As a Customer Service (Export/Import) specialist, you will be the primary point of contact for our customers, ensuring their export-related queries and concerns are addressed promptly and professionally. This role is essential to our business operations, directly contributing to customer satisfaction, retention and the overall success of our export services division.

Key responsibilities

• Handle inbound and outbound customer enquiries related to export services via telephone, email and chat channels
• Provide accurate information regarding export procedures, shipping schedules, documentation requirements and pricing
• Process customer orders and export documentation with accuracy and attention to detail
• Coordinate with internal departments including operations, logistics and accounts to resolve customer issues efficiently
• Maintain comprehensive and detailed customer records in our system to ensure continuity of service
• Follow up with customers to ensure their export shipments are progressing smoothly and on schedule
• Address customer complaints and concerns with professionalism and work towards amicable resolutions
• Provide quotations and assist customers with product and service inquiries
• Contribute to achieving customer service targets and performance metrics
• Support the customer service team with additional administrative tasks as needed

What we’re looking for

• Proven experience in a customer service role, ideally within the maritime, logistics or export industry
• Excellent verbal and written communication skills with the ability to articulate complex information clearly
• Strong organisational and multitasking abilities to manage multiple customer enquiries simultaneously
• Proficiency with customer relationship management (CRM) systems and Microsoft Office applications
• A customer-centric mindset with genuine commitment to providing outstanding service
• Problem-solving capabilities and the ability to remain calm under pressure
• Knowledge of export procedures, shipping documentation or maritime operations (preferred but not essential)
• Fluency in English; additional languages are an advantage
• Diploma or equivalent qualification in business administration, customer service or a related field
• Ability to work independently as well as collaboratively within a team environment

What we offer

We believe in investing in our employees and creating a workplace where they can thrive. As part of the DG MARITIME SDN. BHD. team, you will enjoy:

• Competitive salary and benefits package commensurate with experience
• Opportunities for professional development and career progression within the company
• A supportive work environment with an experienced and collaborative team
• Training and ongoing support to help you excel in your role
• Work-life balance with structured full-time working hours
• Access to company benefits and employee welfare programmes

About us

DG MARITIME SDN. BHD. is a maritime services company based in Klang, Selangor, specialising in export and shipping solutions. With a strong reputation for reliability and professionalism, we serve clients across various industries seeking efficient and dependable maritime logistics services. Our team is dedicated to delivering exceptional customer service and innovative solutions that meet the evolving needs of the global trade and shipping industry.