Customer Service Expert (industries components)

JAC Recruitment; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

JAC Recruitment is seeking a Customer Service Expert in Kuala Lumpur to manage customer inquiries, process quotations and orders, and coordinate deliveries with internal and external stakeholders. You will resolve order-related issues and support process improvements to ensure excellent service.

The role requires a diploma or degree, experience in customer service or sales support, and strong communication skills. Proficiency in Microsoft Office and Outlook is expected in a fast-paced setting.

Qualifications

• Diploma or Degree qualification.
• Experience in customer service, sales support, or order processing.
• Good communication and problem-solving skills.
• Familiar with Microsoft Office and Outlook.
• Able to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries and provide timely support.
• Process quotations, orders, and purchase requests.
• Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.
• Resolve customer issues related to orders, pricing, and shipments.
• Monitor order progress and support process improvements.

Skills

Customer service

Sales support

Order processing

Education

Diploma/Degree

Tools

Microsoft Office

Outlook

Job description

Company Overview

One of the biggest supplier company of industrial automation, manufacturing, and engineering components is seeking a Customer Service Expert to join the team. This role involves responsible for managing customer inquiries, process orders and quotations, coordinate deliveries with internal and external stakeholders, and resolve order-related issues to ensure excellent customer service.

Job Responsibilities

• Handle customer inquiries and provide timely support.
• Process quotations, orders, and purchase requests.
• Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.
• Resolve customer issues related to orders, pricing, and shipments.
• Monitor order progress and support process improvements.

Job Requirements

• Diploma or Degree qualification.
• Experience in customer service, sales support, or order processing.
• Good communication and problem-solving skills.
• Familiar with Microsoft Office and Outlook.
• Able to work in a fast-paced environment and manage multiple tasks.