Customer Serive Executive

Avnet; Penang; On-site; MYR 39,000 - 73,000; Full time

Job summary

Avnet is seeking a Customer Support Specialist to respond to inquiries, expedite critical orders, and resolve issues. You will research orders, communicate dispositions, and help ensure speedy, accurate processing in a fast-paced environment.

In this role, you will support the sales team with quotes, order tracking, invoicing, returns, and back-office tasks, while maintaining strong customer relations and ensuring compliance with applicable laws.

Qualifications

• High School Diploma or equivalent.
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

Responsibilities

• Responds to customer inquiries, expedites critical orders, researches orders and resolves issues.
• May provide quote preparation, order tracking, backlog processing, invoicing, returns and other sales support.
• Identifies opportunities to improve processes and KPIs.
• Maintains electronic or hard copy records.
• Collaborates with sales teams and external customers as needed.

Skills

Communication skills

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative and problem solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

• Typically requires a minimum of five years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.