Customer Service Specialist

Linergy Power Sdn Bhd; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

Linergy Power Sdn Bhd is seeking an experienced Customer Service Specialist to manage end-to-end Order-to-Cash (O2C) processes. You will work closely with customers and internal teams to ensure accurate order processing, timely delivery, and effective payment follow-up.

The role requires a Bachelor’s degree in Business Administration, Supply Chain, Sales or Finance, at least five years of related experience, fluency in Chinese and English, and proficiency with SAP and Excel.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Sales, or Finance.
• Minimum 5 years of relevant customer service/order management experience.
• Fluent in Chinese and English with strong written and verbal communication.
• Experience in SAP and MS Office, especially Excel.

Responsibilities

• Manage end-to-end Order-to-Cash process from order receipt to payment follow-up.
• Coordinate with Sales, Supply Chain, Logistics, Warehouse and Finance to ensure timely delivery.
• Monitor shipments, resolve delays, and handle after-sales inquiries.
• Support credit control, AR, and risk assessment before order release.
• Maintain records and provide performance updates to relevant teams.

Skills

Customer service

Order management

Stakeholder management

Problem-solving

Education

Bachelor's degree in Business Administration, Supply Chain, Sales, Finance

Tools

SAP

Excel

Job description

We are looking for an experienced Customer Service Specialist to manage end-to-end customer order execution and the Order-to-Cash (O2C) process. This role works closely with customers and internal teams including Sales, Supply Chain, Logistics, Warehouse, and Finance to ensure accurate order processing, timely delivery, effective payment follow-up, and high customer satisfaction.

Key Responsibilities

• Manage the end-to-end Order-to-Cash (O2C) process, including customer communication, forecast updates, order receipt, customer registration, order entry, order confirmation, delivery coordination, reconciliation, invoicing, and payment follow-up.
• Execute and monitor customer orders, ensuring accuracy of pricing, quantity, delivery terms, and compliance with company policies.
• Coordinate closely with Sales, Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely shipment and delivery.
• Confirm shipments, monitor delivery status, and proactively resolve delays, discrepancies, or other order fulfilment issues.
• Follow up on customer payments, monitor accounts receivable status, and coordinate with Finance on overdue accounts.
• Support customer credit and risk assessment, including credit checks, payment history review, order risk evaluation, and compliance with credit control requirements before order release.
• Manage customer demand and coordinate internal resources to balance service levels, operational costs, and inventory risks.
• Support sales and business performance tracking by working with relevant business teams on sales plans, targets, and performance updates.
• Provide operational support to frontline Sales teams, including customer relationship coordination, commercial discussion support, customer visit preparation, and customer audit support.
• Maintain accurate records, reports, and documentation related to customer orders, deliveries, payments, and customer information.
• Serve as a key point of contact for customers regarding order status, shipment, payment, and after-sales enquiries, ensuring timely and professional responses.

Job Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Sales, Finance, or a related field.
• Minimum 5 years of relevant experience in customer service, order management, sales operations, order fulfilment, or a similar role.
• Good understanding of order management, logistics coordination, delivery processes, invoicing, and payment follow-up.
• Fluent in Chinese and English, with strong written and verbal communication skills.
• Experience in customer credit control, accounts receivable, or risk assessment will be an added advantage.
• Proficient in SAP and Microsoft Office, particularly Excel.
• Strong communication, coordination, stakeholder management, and problem-solving skills.
• Detail-oriented, customer-focused, and able to manage multiple priorities and deadlines effectively.
• Experience in a manufacturing, electronics, automotive, battery, or other B2B industrial environment will be an added advantage.