Customer Service Executive - Temporary

HELP International School; Selangor; On-site; MYR 28,000 - 45,000; Part time

Job summary

HELP International School in Malaysia is looking for a capable and enthusiastic Customer Service Executive (Temporary) to join our Admissions & Records team. You will interact with customers, respond to inquiries, and aim to maintain high service standards across all touchpoints.

Reporting to the Admissions and Records Manager, the role covers customer service duties and essential administrative tasks, including invoicing, payment collection, and managing the school email inbox.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Able to multitask and adapt to different stakeholder needs.

Responsibilities

• Answer incoming phone calls and assist walk-in customers (students, parents, vendors, teachers, etc.).
• Provide accurate information using appropriate methods/tools.
• Handle customer complaints and provide solutions within time limits; follow up for resolution.
• Carry out ad hoc invoicing in billing and collection systems; collect payments.
• Manage the school email inbox and assist with document preparation and filing.

Skills

Customer service

Communication

Job description

HELP International School is one of Malaysia's leading international schools. It has a reputation for high-quality holistic education or academic success of celebrated, but equal emphasis is also placed on developing a broad range of 21st-century skills and understandings.

We seek to appoint a highly capable and enthusiasticCustomer Service Executives (Temporary)

General Overview

Reporting to the Admissions and Records Manager, this role interacts with customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

KEY RESPONSIBILITIES

The following is an indication of the tasks within the role, though it is not exhaustive.

Customer Service Duties

• Attend to incoming phone calls and walk in customers (students, parents, vendors, teachers, etc), and ensure these requests are channelled to the appropriate stakeholder.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Carry out ad hoc fees invoicing in the billing and collection system.
• Collect payment and record the collection of such fees in the billing and collection system
• Manage the school’s email inbox (*******@kl.his.edu.my)
• Carry out administrative tasks such as preparing Long Term Early Release pass, preparing documents for filing (writing down the Student ID and sorting the documents accordingly), preparing Paper IDs or assisting with the preparation of Out of School Pass

Administrative Duties

• Provide administrative support across various units, including Admissions & Records, Finance (Fees), Purchasing, Events & Logistics, and Examinations, based on operational needs
• Perform general administrative tasks such as data entry, filing, and record management
• Prepare correspondence, reports, forms, and other documentation as required
• Report to and work under the supervision of the respective unit lead when assigned

Please note that only shortlisted candidates will be contacted.