Customer Service Executive

Private Advertiser; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Private Advertiser in Petaling Jaya is seeking a Customer Service Executive to join our growing team. This full-time role is based in Selangor and involves engaging with customers to deliver outstanding support and ensure satisfaction.

You will handle inquiries across phone, email, and other channels, provide product information, resolve issues, and maintain detailed CRM notes. Fluency in English and Malay is essential, and a positive, proactive attitude is valued.

Qualifications

• Excellent verbal and written English and Malay communication.
• Proficient with computer systems, databases and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and customer-focused mindset.

Responsibilities

• Handle enquiries via telephone, email and other channels with professionalism.
• Provide accurate information about products, services and policies.
• Resolve complaints promptly, escalating when needed.
• Process requests, orders and transactions accurately and timely.
• Maintain detailed records and notes in the CRM database.
• Identify customer needs and suggest appropriate solutions.
• Maintain positive relationships to encourage repeat business.
• Collaborate with team and other departments for seamless service.
• Meet targets and service level agreements.
• Comply with policies, procedures and quality standards.

Skills

Verbal communication

Written communication

CRM software

Multitasking

Organizational skills

English & Malay

Tools

CRM software

Databases

Job description

About the role

We are seeking a Customer Service Executive to join our growing team. This is a full-time position based in Petaling Jaya, Selangor. As a Customer Service Executive, you will be at the forefront of our customer interactions, providing exceptional support and ensuring every customer receives the highest standard of service. This role is essential to maintaining our reputation for excellence and directly contributes to customer satisfaction and loyalty. You will be working in a dynamic call centre environment where your communication skills and problem-solving abilities will be valued.

Key responsibilities

Handle incoming customer enquiries via telephone, email and other communication channels with professionalism and courtesy

Provide accurate information about products, services and company policies to customers

Resolve customer complaints and issues promptly and efficiently, escalating to management when necessary

Process customer requests, orders and transactions accurately and in a timely manner

Maintain detailed records of customer interactions and maintain comprehensive notes in the customer database

Identify customer needs and suggest appropriate products or services to enhance their experience

Build and maintain positive relationships with customers to encourage repeat business and customer retention

Meet and exceed individual and team performance targets and service level agreements

Collaborate with team members and other departments to ensure seamless customer service delivery

Comply with company policies, procedures and quality standards at all times

What we're looking for

Strong verbal and written communication skills with the ability to articulate clearly and professionally

Problem-solving abilities and a proactive approach to resolving customer issues

Proficiency with computer systems, databases and customer relationship management (CRM) software

Ability to multitask and manage time effectively in a fast-paced environment

Strong organisational skills and attention to detail

Positive attitude with a commitment to delivering excellent customer service

Fluency in English and Malay

Relevant customer service or call centre certification or training is preferred but not essential

What we offer

We are committed to supporting our employees and creating a positive workplace environment. We offer competitive remuneration packages commensurate with experience and performance. Our benefits include opportunities for professional development and career advancement, ongoing training and skills enhancement programmes, a supportive team culture that values collaboration and mutual respect, and flexible working arrangements where applicable. We believe in recognising and rewarding the hard work and dedication of our team members, and we are invested in your long-term career growth and success.

About us

We are a customer-focused organisation committed to delivering exceptional service and value to our clients. We pride ourselves on maintaining the highest standards of professionalism, integrity and customer care. Our mission is to build lasting relationships with our customers by understanding their needs and exceeding their expectations. We operate in a dynamic and collaborative environment where teamwork, innovation and continuous improvement are at the heart of what we do. Our dedicated team members are the backbone of our success, and we foster a culture of respect, support and opportunity.