IT Support Executive

HELP International School; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

HELP International School is seeking an IT Support Executive to provide technical support for the school's IT infrastructure, troubleshoot incidents, and train users. The role involves maintaining end-user devices, ensuring security, and supporting AV systems across classrooms and events.

The candidate will manage the helpdesk, handle software licensing, and coordinate with the IT Lead. A Diploma or degree in IT/CS and at least two years of relevant experience are preferred, with English and

Qualifications

• Diploma or Bachelor's in IT/CS or related field.
• Fluent in English and Bahasa Malaysia.
• Strong understanding of IT concepts and technologies.
• Minimum two years of relevant work experience.
• Able to work proactively, independently and with minimal supervision.
• Willingness to continuously learn.

Responsibilities

• Provide technical support for users of the school's IT infrastructure.
• Troubleshoot incidents and resolve IT-related problems.
• Maintain end-user devices and ensure security measures are in place.
• Manage helpdesk tickets and provide 1st/2nd line support.
• Support audio-visual systems in classrooms, halls, and meeting spaces.
• Oversee school’s 3D printer, including requests and maintenance.

Skills

Communication

Problem solving

Decision making

Education

Diploma or Bachelor's degree in Information Technology or Computer Science

Job description

HELP International Schoolis one of Malaysia's leading international schools. It has a reputation for high-quality holistic education where academic success is celebrated but an equal emphasis is also placed on developing a broad range of 21st-century skills and understandings.

We seek to appoint a highly capable and enthusiasticIT Support Executive.

HELP International School offers

• competitive remuneration package.
• significant investments in the professional development of its teaching professionals.
• promote a culture of growing and developing leaders.
• to support our teachers with opportunities forcertification & higher studies.

Reporting to:

The IT Support Executive reports to the IT Lead.

General Overview

The IT Support Executive is responsible for providing technical support to users of the organization's IT infrastructure. This includes troubleshooting problems, resolving incidents, and providing training to users.

Key Responsibilities

Operations

• Software and applications: Work with IT Lead to ensure that the school's software and applications are up to date and that they are used effectively. This includes tasks such as installing new software, troubleshooting problems, and ensuring that the school has the right licenses.
• End-user devices:Work with IT Lead to ensure that the school's end-user devices are up and running and that they are secure. This includes tasks such as troubleshooting problems, maintaining the devices, and ensuring that the school has the right security measures in place.
• Exam Duty: assist in various assessment for device, account setup and provide technical support during the actual event.
• Audio visual system in classes, halls and meeting spaces: Work together with team members to ensure that the school's audio-visual system is up and running and that it is used effectively. This includes tasks such as troubleshooting problems, maintaining the equipment, and training staff on how to use the system.
• 3D printer support. Manage school’s 3d printer by attending to printing request, filament stock as well as maintenance of the printer.

Asset Management

• Work with team members to manage the inventory of IT equipment, managing the warranty as well as handling end of lifecycle of the equipment.
• work with the vendor for any repair and warranty claims. It includes gathering the information about the problem, update the issue in the system, contacting the vendor, obtaining the repair cost, submit the request for repair approval, monitor and follow up on the repair status and return the device to the owner after the repair.

Relationships

• Establish and maintain working relationships with suppliers, consultants and with other schools by attending industry events or conferences to meet with potentials suppliers, consultants and other schools.

Helpdesk

• Manage the helpdesk system by monitoring the ticket constantly.
• Provide 1st and 2nd level support to end users
• Attend to the walk-in support request by teachers, parents and students

Systems

• Apple Platform: Manage Apple School Manager & Mosyle to manage the Apple devices owned by the school.
• SmartCard System: Overlook the SmartCard system and attend to the technical issue of the system encounter by vendor, staff, parents and students.
• Education subscription – Seesaw, Koobits , Bug Club, Writer toolbox, Wawayaya, and all other app: Work with team member to manage the platform. It included account creations, solving technical issues encountered by students, teachers and parents as well as performing annual rollover.
• Signages System: Manage school’s signages system by ensuring all signage hardware are working fine, uploading the content and removing expired content. It also includes configuring the system and preparing the layout.
• In house system: Customise, built, manage and maintain the code for our in house system.
• Report Management: customise or built iSAMS reports
• Work with the team in setting up accounts and devices for new staff and students.

Other responsibilities

• Stay up to date on the latest IT trends and technology by studying industry publications, attending events and conferences as well as taking courses and training.
• Any other duties as and when required.

REQUIREMENTS

• Candidate should ideally possess at least a Diploma or bachelor's degree in information technology, computer science, or a related field.
• Required language(s): English, Bahasa Malaysia,
• Required technical skills: strong understanding of IT concepts and technologies.
• Required soft skills: communication, problem-solving and decision-making skills
• Ideally, a minimum of two years of working experience in the related field is required for this position.
• Able to work proactively, independently and with a minimum of supervision.
• Is open to continuous learning.

The school reserves the right to make an early appointment should a suitably qualified and experienced candidate be available.

Kindly note only shortlisted candidates will be contacted.

Please note that HELP International School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including a criminal record disclosure and other standard pre‑employment safeguarding checks.