Customer Service Executive (Salary +Shift Allowance RM3000+)

MiCARE Group; Selangor; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Attractive Salary

Great Allowance

Free Parking

Career Growth

Job summary

MiCare Group seeks a Customer Service Executive to join a caring, dynamic team in Malaysia. The role involves handling inbound calls on a dedicated toll-free line, delivering prompt, professional assistance, and resolving inquiries with accuracy.

You should value great service and be willing to work late hours or shifts. Ideal candidates possess a Diploma with at least 1 year in TPA, call centres, or healthcare, strong English and Bahasa Malaysia, good computer skills, and a disciplined,

Qualifications

• Diploma with minimum 1 year of experience in Third Party Administration (TPA), call centres, or healthcare (preferred).
• Proven experience in handling inbound calls.
• Strong communication skills in English and Bahasa Malaysia (spoken and written).
• Proficient in computer applications and highly detail-oriented.
• Clear and pleasant telephone manner with good intonation.
• Able to thrive in a fast-paced environment; must be independent, customer-focused, results-driven, and disciplined.
• Willing to work late hours, on shifts, or on-call.
• Must possess own transport.

Responsibilities

• Manage inbound calls via a dedicated toll-free line, addressing customer inquiries and complaints promptly and professionally.
• Provide accurate, consistent, and timely resolutions to customer concerns, maintaining a high standard of service delivery.
• Meet or exceed service level and productivity targets by handling inquiries efficiently and effectively.
• Collaborate with the technical support team to ensure swift and seamless resolution of issues.
• Candidates with experience in Hospital or Third Party Administrator will have an added advantage.
• Demonstrate a results-oriented mindset, showing urgency, teamwork, and a proactive approach in delivering exceptional client service.

Skills

Inbound calls

TPA experience

Call centres

Healthcare experience

English and Bahasa Malaysia

Computer literacy

Detail-oriented

Independent

Customer-focused

Discipline

Shift work

Education

Diploma

Job description

Customer Service Executive (Salary +Shift Allowance RM3000++)

MiCare, you join a team of caring, dynamic, courageous and dependable individuals who are working together to make healthcare more accessible in Asia.

What We Offer?

Free Parking

WHO ARE WE?

MiCare, you join a team of caring, dynamic, courageous and dependable individuals who are working together to make healthcare more accessible in Asia.

What We Offer?

• Attractive Salary
• Great Allowance
• Free Parking
• Career Growth

Key Responsibilities

• Manage inbound calls via a dedicated toll-free line, addressing customer inquiries and complaints promptly and professionally.
• Provide accurate, consistent, and timely resolutions to customer concerns, maintaining a high standard of service delivery.
• Meet or exceed service level and productivity targets by handling all inquiries efficiently and effectively.
• Collaborate with the technical support team to ensure swift and seamless resolution of issues.
• Candidates with experience in Hospital or Third Party Administrator will have an added advantage.
• Demonstrate a results-oriented mindset, showing urgency, teamwork, and a proactive approach in delivering exceptional client service.

Essential Experience, Skills & Requirements

• Possess at least a Diploma with minimum 1 year of experience in Third Party Administration (TPA), call centres, or the healthcare industry (preferred).
• Proven experience in handling inbound calls.
• Strong communication skills in English and Bahasa Malaysia (spoken and written).
• Proficient in computer applications and highly detail-oriented.
• Clear and pleasant telephone manner with good intonation.
• Able to thrive in a fast-paced environment; must be independent, customer-focused, results-driven, and disciplined.
• Willing to work late hours, on shifts, or on-call as required.
• Must possess own transport.