Client Servicing Executive (Account Management- Shah Alam)

MiCare Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 71,000; Full time

Benefits offered by this job

Great Bonus 2x per year

Free Parking

Job summary

MiCare Sdn Bhd in Shah Alam is seeking a Client Servicing Executive (Account Management) to provide frontline support for claims, plan benefits, and related inquiries. You will manage communications and document routing to ensure smooth client experiences.

The role requires a diploma, 3+ years of relevant insurance experience, strong English communication skills, and willingness to travel. Based in Shah Alam with 4 openings and a competitive bonus structure.

Qualifications

• Minimum diploma in Business Administration or related discipline.
• At least 3 years of relevant work experience; insurance background preferred.
• Proficiency in English (verbal and written).
• Computer literate with good command of essential software.
• Must possess own transport and be willing to travel.
• Flexibility to work beyond regular business hours.
• Based in Shah Alam (4 positions).

Responsibilities

• Provide timely and efficient support by addressing inquiries related to claims, plan benefits, and other matters.
• Manage inbound and outbound mail, phone calls, and document routing/filing processes.
• Support the Client Servicing Manager in achieving company strategies and targets.
• Prepare renewal documents, presentation materials, and tender requirements based on client needs during visits.
• Consult and update the Schedule of Benefits (SOB) according to policy entitlements during customer visits.
• Collaborate with the Client Servicing team on SOB interpretation and configuration.
• Conduct testing on SOB configurations to ensure accuracy and compliance.

Skills

Pleasant personality

Interpersonal skills

Organizational abilities

English proficiency

Computer literacy

Communication across management levels

Education

Diploma in Business Administration

Job description

Client Servicing Executive (Account Management- Shah Alam)

We are looking for Client Servicing Executive which is also known as Account Management Executive in our company.

What We Offer?

Great Bonus 2x per year

Free Parking

What You Will Be Accountable For:

Provide timely and efficient support by addressing inquiries related to claims, plan benefits, and other matters.

Manage inbound and outbound mail, phone calls, and document routing/filing processes.

Continuously support the Client Servicing Manager in achieving company strategies and targets.

Prepare renewal documents, presentation materials, and tender requirements based on client needs during visits.

Consult and update the Schedule of Benefits (SOB) according to policy entitlements during customer visits.

Collaborate with the Client Servicing team on the interpretation and configuration of the SOB.

Conduct testing on SOB configurations to ensure accuracy and compliance.

Educational Requirements

Minimum diploma in Business Administration or a related discipline.

Experience

At least 3 years of relevant work experience. Candidates with a background in medical insurance or insurance brokerage are preferred.

Skills

Pleasant personality with strong interpersonal and organizational abilities.

Proficiency in English both verbal and written.

Computer literate, with a good command of essential software.

Ability to communicate effectively and liaise with individuals across all management levels.

Other Requirements

Possess own transport and be willing to travel as required.

Flexibility to work beyond regular business hours when necessary.

This position will be based in Shah Alam (4 positions)

MiCare Healthtech Holdings Pte Ltd ("MiCare") is a regional, leading managed care organization headquartered in Singapore that administers, processes, and manages medical claims on behalf of insurance companies and self-insured corporate clients. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines through its strong relationships with over 45 insurers and 6,500 corporate clients in Southeast Asia. MiCare has an extensive provider network of over 5,000 hospitals, clinics, and pharmacies. MiCare is a joint venture between Zuellig Group, Mitsui & Co (Asia Pacific) ("Mitsui"), and the International Finance Corporation ("IFC"), with Mitsui and IFC investing US$60 million into MiCare in 2021.

Zuellig Group is one of Asia's largest healthcare services groups providing distribution, digital and commercial solutions. The company has grown to become a US$13 billion business covering 13 markets with over 12,000 employees.

Mitsui is a Japanese conglomerate that focuses its business model on growth through trading, business management, and project development. Listed on the Tokyo Stock Exchange with a market capitalization of over US$40 billion, Mitsui brings a regional network of healthcare assets, including strong relationships with providers as well as extensive experience in digital transformation. Of note, Mitsui is the single largest shareholder of IHH Healthcare Bhd, the largest private hospitals group in Pan-Asia, operating 80 hospitals in 10 countries under a portfolio of brands such as Acibadem, Pantai, Fortis and Gleneagles.

IFC, a member of the World Bank Group, is the largest development institution focused on the private sector in emerging markets. IFC has an active portfolio of $2 billion in health care companies in emerging markets. Through these investments, IFC helps private providers meet the soaring demand for health care and supports governments in their goal of reaching Universal Health Coverage by 2030.

MiCare Healthtech Holdings Pte Ltd ("MiCare") is a regional, leading managed care organization headquartered in Singapore that administers, processes, and manages medical claims on behalf of insurance companies and self-insured corporate clients. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines through its strong relationships with over 45 insurers and 6,500 corporate clients in Southeast Asia. MiCare has an extensive provider network of over 5,000 hospitals, clinics, and pharmacies. MiCare is a joint venture between Zuellig Group, Mitsui & Co (Asia Pacific) ("Mitsui"), and the International Finance Corporation ("IFC"), with Mitsui and IFC investing US$60 million into MiCare in 2021.

Zuellig Group is one of Asia's largest healthcare services groups providing distribution, digital and commercial solutions. The company has grown to become a US$13 billion business covering 13 markets with over 12,000 employees.

Mitsui is a Japanese conglomerate that focuses its business model on growth through trading, business management, and project development. Listed on the Tokyo Stock Exchange with a market capitalization of over US$40 billion, Mitsui brings a regional network of healthcare assets, including strong relationships with providers as well as extensive experience in digital transformation. Of note, Mitsui is the single largest shareholder of IHH Healthcare Bhd, the largest private hospitals group in Pan-Asia, operating 80 hospitals in 10 countries under a portfolio of brands such as Acibadem, Pantai, Fortis and Gleneagles.

IFC, a member of the World Bank Group, is the largest development institution focused on the private sector in emerging markets. IFC has an active portfolio of $2 billion in health care companies in emerging markets. Through these investments, IFC helps private providers meet the soaring demand for health care and supports governments in their goal of reaching Universal Health Coverage by 2030.

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