Customer Service Executive (Salary +Shift Allowance RM3000+)

MiCare Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Free Parking

Job summary

MiCare Sdn Bhd is recruiting a Customer Service Executive to join our team. The role centers on handling inbound calls via a dedicated toll-free line, providing timely, accurate resolutions, and maintaining high service standards in a fast-paced healthcare support environment.

Applicants should hold a Diploma with at least 1 year of experience in TPA, call centres, or healthcare. Fluency in English and Bahasa Malaysia, strong computer skills, and a client-focused attitude are essential.

Qualifications

• Diploma with minimum 1 year of experience in Third Party Administration (TPA), call centres, or healthcare (preferred).
• Experience in handling inbound calls.
• Strong communication skills in English and Bahasa Malaysia (spoken and written).
• Proficient in computer applications and highly detail-oriented.
• Willing to work late hours, on shifts, or on-call.

Responsibilities

• Manage inbound calls via a toll-free line, addressing customer inquiries and complaints promptly and professionally.
• Provide accurate, consistent, and timely resolutions to customer concerns, maintaining high service delivery standards.
• Meet or exceed service level and productivity targets by handling inquiries efficiently.
• Collaborate with the technical support team to ensure swift resolution of issues.
• Demonstrate a results-oriented mindset and a proactive approach to delivering exceptional client service.

Skills

Inbound calls

Customer service

Bilingual EN/BM

Detail oriented

Education

Diploma

Tools

Computer applications

Job description

Customer Service Executive (Salary +Shift Allowance RM3000++)

MiCare, you join a team of caring, dynamic, courageous and dependable individuals who are working together to make healthcare more accessible in Asia.

What We Offer?

Free Parking

Key Responsibilities

Manage inbound calls via a dedicated toll-free line, addressing customer inquiries and complaints promptly and professionally.

Provide accurate, consistent, and timely resolutions to customer concerns, maintaining a high standard of service delivery.

Meet or exceed service level and productivity targets by handling all inquiries efficiently and effectively.

Collaborate with the technical support team to ensure swift and seamless resolution of issues.

Candidates with experience in Hospital or Third Party Administrator will have an added advantage.

Demonstrate a results-oriented mindset, showing urgency, teamwork, and a proactive approach in delivering exceptional client service.

Possess at least a Diploma with minimum 1 year of experience in Third Party Administration (TPA), call centres, or the healthcare industry (preferred).

Proven experience in handling inbound calls.

Strong communication skills in English and Bahasa Malaysia (spoken and written).

Proficient in computer applications and highly detail-oriented.

Clear and pleasant telephone manner with good intonation.

Able to thrive in a fast-paced environment; must be independent, customer-focused, results-driven, and disciplined.

Willing to work late hours, on shifts, or on-call as required.

Must possess own transport.

MiCare Healthtech Holdings Pte Ltd (“MiCare”) is a regional, leading managed care organization headquartered in Singapore that administers, processes, and manages medical claims on behalf of insurance companies and self-insured corporate clients. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines through its strong relationships with over 45 insurers and 6,500 corporate clients in Southeast Asia. MiCare has an extensive provider network of over 5,000 hospitals, clinics, and pharmacies. MiCare is a joint venture between Zuellig Group, Mitsui & Co (Asia Pacific) (“Mitsui”), and the International Finance Corporation (“IFC”), with Mitsui and IFC investing US$60 million into MiCare in 2021.

Zuellig Group is one of Asia's largest healthcare services groups providing distribution, digital and commercial solutions. The company has grown to become a US$13 billion business covering 13 markets with over 12,000 employees.

Mitsui is a Japanese conglomerate that focuses its business model on growth through trading, business management, and project development. Listed on the Tokyo Stock Exchange with a market capitalization of over US$40 billion, Mitsui brings a regional network of healthcare assets, including strong relationships with providers as well as extensive experience in digital transformation. Of note, Mitsui is the single largest shareholder of IHH Healthcare Bhd, the largest private hospitals group in Pan-Asia, operating 80 hospitals in 10 countries under a portfolio of brands such as Acibadem, Pantai, Fortis and Gleneagles.

IFC, a member of the World Bank Group, is the largest development institution focused on the private sector in emerging markets. IFC has an active portfolio of $2 billion in health care companies in emerging markets. Through these investments, IFC helps private providers meet the soaring demand for health care and supports governments in their goal of reaching Universal Health Coverage by 2030.

MiCare Healthtech Holdings Pte Ltd (“MiCare”) is a regional, leading managed care organization headquartered in Singapore that administers, processes, and manages medical claims on behalf of insurance companies and self-insured corporate clients. The company serves more than 13 million members in Malaysia, Thailand, and the Philippines through its strong relationships with over 45 insurers and 6,500 corporate clients in Southeast Asia. MiCare has an extensive provider network of over 5,000 hospitals, clinics, and pharmacies. MiCare is a joint venture between Zuellig Group, Mitsui & Co (Asia Pacific) (“Mitsui”), and the International Finance Corporation (“IFC”), with Mitsui and IFC investing US$60 million into MiCare in 2021.

Zuellig Group is one of Asia's largest healthcare services groups providing distribution, digital and commercial solutions. The company has grown to become a US$13 billion business covering 13 markets with over 12,000 employees.

Mitsui is a Japanese conglomerate that focuses its business model on growth through trading, business management, and project development. Listed on the Tokyo Stock Exchange with a market capitalization of over US$40 billion, Mitsui brings a regional network of healthcare assets, including strong relationships with providers as well as extensive experience in digital transformation. Of note, Mitsui is the single largest shareholder of IHH Healthcare Bhd, the largest private hospitals group in Pan-Asia, operating 80 hospitals in 10 countries under a portfolio of brands such as Acibadem, Pantai, Fortis and Gleneagles.

IFC, a member of the World Bank Group, is the largest development institution focused on the private sector in emerging markets. IFC has an active portfolio of $2 billion in health care companies in emerging markets. Through these investments, IFC helps private providers meet the soaring demand for health care and supports governments in their goal of reaching Universal Health Coverage by 2030.

What can I earn as a Customer Service Executive