Customer Service Administration Cum Insurance Processing Assistant

TOPVISION Eye Specialist Centre (Setia Alam) Sdn. Bhd.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Hospitalization and Personal Accident

Increments and bonuses

Travel Allowance and Claim provided

Job Type: Full Time

Annual Bonus

Medical Insurance

Allowance Provided

Performance Bonus

Overtime Pay

Training Provided

Annual Leave

EPF

SOCSO

EIS

Job summary

TOPVISION Eye Specialist Centre (Setia Alam) Sdn. Bhd. is seeking a Customer Service Administration Cum Insurance Processing Assistant to support our Shah Alam clinic.

You will handle patient registration, operation prep, scheduling, inquiries, dispensary and billing, and provide eye care consultation. You will manage insurance and GL cases, use MEDEX for patient matters, resolve complaints, and contribute to monthly reports.

Qualifications

• Computer literate.
• Resourceful, able to meet deadlines, ability to work independently and good team player.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving skills and good interpersonal skills.

Responsibilities

• Manage daily clinic flow including patient registration, preparation for operation, visual checking, scheduling appointments, handling patients enquiry, dispensary and billing
• Managing customer care and ensuring exceptional service is provided by the team and keeping customer complaints to a minimal or even none
• Provide eye care consultation to patients, especially on pre and post operation care
• Provide consultation on the types of packages available
• Assist in managing insurance and/or GL cases
• Ability to use MEDEX for all patient related matters
• Resolve patient complaints via phone, email, mail, or social media
• Prepare monthly or ad-hoc reports (if required)
• To manage entire customer service chain division to improve customer service standards as well as managing patient grievances
• Occasionally involved in marketing events such as road shows, health screenings, etc

Skills

Computer literacy

Communication skills

Team player

Analytical skills

Tools

MEDEX

Job description

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Customer Service Administration Cum Insurance Processing Assistant

Resourceful, able to meet deadlines, ability to work independently and good team player.

Excellent written and verbal communication skills.

Excellent analytical, problem-solving skills and good interpersonal skills.

Requirement

• Computer literate.
• Resourceful, able to meet deadlines, ability to work independently and good team player.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving skills and good interpersonal skills.

Responsibility

• Manage daily clinic flow including patient registration, preparation for operation, visual checking, scheduling appointments, handling patients enquiry, dispensary and billing
• Managing customer care and ensuring exceptional service is provided by the team and keeping customer complaints to a minimal or even none
• Provide eye care consultation to patients, especially on pre and post operation care
• Provide consultation on the types of packages available
• Assist in managing insurance and/or GL cases
• Ability to use MEDEX for all patient related matters
• Resolve patient complaints via phone, email, mail, or social media
• Prepare monthly or ad-hoc reports (if required)
• To manage entire customer service chain division to improve customer service standards as well as managing patient grievances
• Occasionally involved in marketing events such as road shows, health screenings, etc

Benefits

• Medical benefits
• Hospitalization and Personal Accident Insurance
• Increments and bonuses and more
• Travel Allowance and Claim provided
• Job Type: Full Time
• Annual Bonus
• Medical Insurance
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS