Customer Service Executive | Rotational Shift | Australian Market | Putrajaya

PERSOL Workforce Solutions Malaysia Sdn Bhd; Putrajaya; On-site; MYR 30,000 - 48,000; Full time

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd in Putrajaya is seeking a Customer Service Executive to support the Australian market. The role involves handling customer enquiries, processing shipments, tracking, and resolving issues with empathy and accuracy.

You will work on a rotational shift between 4:00 AM and 6:00 PM, demonstrate strong English communication, ownership of cases, and effective collaboration with internal teams to ensure a seamless customer experience.

Qualifications

• Strong spoken and written English, especially for Australian customers.
• At least 1 year in customer service, contact centre or customer-facing roles; associates considered.
• Demonstrated problem-solving, ownership and accountability in issue resolution.
• Able to document cases clearly with attention to detail.
• Comfortable working in a fast-paced, structured service environment and learning multiple systems.

Responsibilities

• Provide timely assistance and resolution to customer enquiries and issues.
• Assist customers with shipment bookings and queries, professionally and accurately.
• Handle customer complaints with empathy and identify suitable resolutions.
• Take ownership of customer issues and ensure timely resolution with cross-team collaboration.
• Manage customer cases and service requests with accurate documentation.
• Identify and mitigate potential issues to support a seamless experience.
• Assist customers with shipment tracking and provide updates.
• Perform other duties as assigned.

Skills

English fluency

Customer service

Problem solving

Attention to detail

Ownership

Reliability

Punctuality

Multi-system navigation

Job description

Customer Service Executive | Rotational Shift | Australian Market | Putrajaya

Provide timely assistance and resolution to customer enquiries and issues.

Assist customers with shipment bookings, shipment-related queries and general service enquiries professionally and accurately.

Handle customer complaints with empathy and identify suitable resolutions to support effective service recovery.

Take ownership of customer issues and ensure timely resolution, including collaboration with other teams across the organisation where required.

Manage customer cases and service requests efficiently, with accurate documentation of customer interactions.

Identify and mitigate potential issues to support a seamless customer experience.

Assist customers with shipment tracking and provide relevant updates.

Perform other duties as assigned.

Candidate Requirements

We are looking for candidates who:

• Have strong spoken and written English, as the role primarily supports Australian customers.
• Are able to understand different accents and communicate clearly, confidently and naturally in English.
• Have at least 1 year of relevant customer service, contact centre or customer-facing experience. Entry-level candidates may also be considered for Associate-level positions.
• Demonstrate strong problem-solving and decision-making skills.
• Are comfortable handling customer complaints and difficult conversations professionally and with empathy.
• Show strong ownership and accountability in following customer issues through to resolution.
• Have good attention to detail when documenting cases and customer interactions.
• Are comfortable working in a fast-paced and structured customer service environment.
• Are able to learn and navigate multiple systems.
• Demonstrate good reliability, punctuality and attendance.
• Are comfortable working within the 4:00 AM to 6:00 PM shift window.

What can I earn as a Customer Service Executive