Customer Service Executive (Renewal)

MXM International Sdn Bhd; Selangor; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Birthday leave

Parking subsidy

Company phone provided

Engaging company activities

Job summary

MXM International Sdn Bhd in Selangor is seeking a Customer Service Executive to handle customer inquiries and follow up on renewal matters, delivering solutions and prioritising customer needs at every step.

The role involves following up renewal cases, preparing daily renewal reports, briefing advisors monthly, handling calls, emails and tickets, and coordinating with branches, insurers, and customers to complete renewals.

Qualifications

• Diploma in any related field (minimum)
• Fluent in English, BM and Mandarin; able to communicate with Mandarin-speaking customers
• Experience in Customer Service/Call Centre preferred
• Strong communication skills and positive attitude
• Ability to multitask and work independently
• Banking or insurance-related experience is an advantage

Responsibilities

• Attend to customers' inquiries and follow up on renewal matters
• Follow up on renewal cases and achieve renewal targets
• Prepare renewal reports on a daily basis
• Conduct briefings/trainings for advisors monthly
• Assist in answering incoming calls and handling emails/tickets
• Coordinate with advisors, members, branches and insurers to complete renewals
• Assist in handling administrative tasks

Skills

Multitasking

Communication

English-BM-Mandarin

Team coordination

Education

Diploma in related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are hiring a Customer Service Executive to attend to customers' inquiries and follow up with customers on renewal matters. You will help to provide the best solutions to our valued customers and prioritize the customers' needs at each step of the process.

Job responsibilities:

• Follow up on renewal cases and achieve renewal target set
• Prepare renewal report on daily basis
• Conduct briefing/ training to advisor on monthly basis
• Assist in answering incoming call
• Liaise with advisors/ members/ branches/ insurer to complete the renewal process
• Assist in handling email and tickets
• Assist in handling administrative tasks

Job requirements:

• Must possess at least a Diploma in any related field.
• Able to speak well in English, BM and Mandarin. Candidate need to communicate with Mandarin speaking customers.
• Possess working experience in Customer Service/ Call Centre.
• Possess good communication skills.
• Positive attitude, multitasking, able to work independently.
• Committed and result oriented.
• Candidate with banking or insurance related experience will be an added advantage.

• Medical and dental benefits
• Birthday leave
• Parking subsidy
• Company phone provided
• Engaging company activities (team building, company trip, social gatherings, festive celebration etc)