Customer Care Consultant

VISTA LASER EYE CENTER SDN. BHD.; Puchong; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Free Vision Correction

Medical & Personal Accident Insurance

Long Service Cash Reward up to a total

Job summary

VISTA Eye Specialist in Malaysia is seeking a Customer Care Consultant to provide patient education, handle registration and appointments, and coordinate surgery scheduling for a smooth patient journey.

The ideal candidate holds a Diploma or Degree with 2–3 years of relevant experience, is proactive and service-oriented, and can thrive in a fast-paced environment. Sales exposure in healthcare is a plus and opportunities for growth are offered within a dynamic team.

Qualifications

• Diploma or Degree in any relevant discipline with 2–3 years of relevant working experience.
• Proactive, positive, and a strong team player.
• Fast learner with a positive and service-oriented mindset.
• Able to work effectively in a fast-paced and dynamic environment.
• Adaptable and able to respond positively to changing priorities.
• Sales experience in the medical or healthcare industry will be an added advantage.

Responsibilities

• Provide patients with appropriate education and guidance throughout the consultation process.
• Handle patient registration, appointment scheduling, and follow-up.
• Coordinate and manage surgery scheduling to ensure smooth arrangements.
• Attend to patients’ enquiries, needs, and requests in a professional and timely manner.
• Ensure a smooth and efficient patient flow throughout the centre.
• Support and participate in marketing activities, including roadshows and other promotional events, when required.
• Prepare and maintain relevant statistics and reports for monitoring and management review.

Skills

Customer focus

Team player

Fast learner

Education

Diploma or Degree

Job description

VISTA Eye Specialist is a leading eye care provider in Malaysia, committed to delivering quality eye care through advanced technology, patient-focused services, and a strong team culture. With over two decades of experience and 12 centres nationwide, VISTA provides a dynamic and supportive environment where healthcare professionals can develop their skills, grow their careers, and make a meaningful impact on patients’ lives.

Puchong, Selangor

Qualifications & Requirements

Diploma or Degree in any relevant discipline with 2–3 years of relevant working experience.

Proactive, positive, and a strong team player.

Fast learner with a positive and service-oriented mindset.

Able to work effectively in a fast-paced and dynamic environment.

Adaptable and able to respond positively to changing priorities.

Sales experience in the medical or healthcare industry will be an added advantage.

Salary will be commensurate with qualifications and relevant experience.

Responsibilities

Provide patients with appropriate education and guidance throughout the consultation process.

Handle patient registration, appointment scheduling, and follow-up.

Coordinate and manage surgery scheduling to ensure smooth arrangements.

Attend to patients’ enquiries, needs, and requests in a professional and timely manner.

Ensure a smooth and efficient patient flow throughout the centre.

Support and participate in marketing activities, including roadshows and other promotional events, when required.

Prepare and maintain relevant statistics and reports for monitoring and management review.

• Free Vision Correction
• Medical & Personal Accident Insurance
• Long Service Cash Reward up to a total of RM21,700
• 101 days Maternity Leave
• 7 days Paternity Leave
• Wedding Leave
• Thematic Uniform T-shirts provided

Incentives

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Care Consultant?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)
• Are you willing to travel for this role when required?
• Do you have experience in a sales role?
• How many years' experience do you have as a Healthcare Consultant?
• Which of the following statements best describes your right to work in Malaysia?

VISTA is one of the leading Eye Specialist in Malaysia providing laser vision correction. Besides an award winning center, we are reputed for its quality and excellent services.

Our team members are our greatest asset and a valuable part of the VISTA experience. We are aggressive in our goals to attract qualified candidates with competitive salaries, benefits, and growth potential. Our goal is to create a “Once in a Lifetime” experience not only for our patients, but also for our staff in the journey towards success and happiness”. Our team members are full of creativity and the team dynamic created a friendly environment.

We believe HAPPY STAFF = HAPPY PATIENTS!

VISTA is one of the leading Eye Specialist in Malaysia providing laser vision correction. Besides an award winning center, we are reputed for its quality and excellent services.

Our team members are our greatest asset and a valuable part of the VISTA experience. We are aggressive in our goals to attract qualified candidates with competitive salaries, benefits, and growth potential. Our goal is to create a “Once in a Lifetime” experience not only for our patients, but also for our staff in the journey towards success and happiness”. Our team members are full of creativity and the team dynamic created a friendly environment.

We believe HAPPY STAFF = HAPPY PATIENTS!