Customer Service Executive (Inbound Call – Telco)

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Kuala Lumpur is seeking a customer service representative to handle inbound calls and resolve inquiries about telco services. Candidates should have a minimum SPM qualification, proficiency in English and Bahasa Malaysia, and be adept in problem-solving. The role includes shifts and offers a fixed salary along with performance-based allowances and bonuses.

Benefits

Annual Increment based on performance

Annual Bonus based on performance

Staff discounts at outlets

Qualifications

• Good command of English & Bahasa Malaysia (spoken, written, and reading).
• Computer literate, with basic knowledge of MS Office.
• Must pass phone interview and required assessments.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Provide assistance to resolve inquiries related to telco services.
• Maintain excellent telephone etiquette.

Skills

Customer service skills

Problem-solving

Communication

English proficiency

Bahasa Malaysia proficiency

Education

Minimum SPM qualification

Tools

MS Office

Job description

Job Responsibility

• Handle inbound customer calls professionally and efficiently
• Provide assistance to resolve inquiries related to telco services (prepaid/postpaid, billing, etc.)
• Identify root causes of customer issues and propose appropriate solutions
• Maintain excellent telephone etiquette â professional, confident, and patient at all times
• Ensure customer satisfaction through effective problem-solving and communication
  
  

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Working Days & Hours

• 5 working days per week with 2 rest days (may fall on weekdays/weekends)
• Shift Schedule:
• Morning: 8:00 AM â 5:00 PM / 9:00 AM â 6:00 PM
• Evening: 1:00 PM â 10:00 PM / 3:00 PM â 12:00 AM
  
  

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Location: Level 10, Berjaya Times Square, Jalan Imbi, Kuala LumpurEasily accessible via Monorail Imbi Station

Job Requirements

• Minimum SPM qualification
• Good command of English & Bahasa Malaysia (spoken, written, and reading)
• Computer literate, with basic knowledge of MS Office
• Must pass phone interview and required assessments
• Able to work on shifts and weekends
  
  

Job Benefits

Remuneration Package:

• Basic Salary: RM2,150.00 (Fixed)
• KPI Allowance: Up to RM1,000.00 (Performance-based)
• Shift Allowance: Based on working shift
• OT Allowance: Applicable if overtime required
• Retention benefits: Up to RM1000.00 (T&C applied)
• Language allowance: RM300.00/month (Fixed - Mandarin speaking)
  
  

Employee Benefits

• Annual Increment (based on performance)
• Annual Bonus (based on performance)
• Appreciation Incentives (up to RM1,000)
• Staff discounts at outlets within the mall
• Internal staff activities (e.g. Customer Service Week, etc.)