Customer Service Executive – FMCG & Logistics

LAKSAMANA USAHA NOODLE PRODUCTS SDN. BHD.; Kepong; On-site; MYR 36,000 - 60,000; Full time

Job summary

Laksamana Usaha Noodle Products Sdn. Bhd. seeks a Customer Service Assistant/Executive to handle orders, invoices, and customer inquiries at our Kepong factory in Kuala Lumpur.

The role requires excellent communication, accuracy, and teamwork to ensure smooth order fulfilment. With a focus on prompt responses, credit monitoring, and collaboration with logistics, you will maintain CRM records and support customers through payments, delays, and queries.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Professional certificates, Diploma, or Degree in Customer Service or related fields.
• Minimum 2 years of related working experience.
• Strong analytical and problem-solving skills.
• Self-motivated and results-oriented with a strong work ethic.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in local language and ideally in English; Mandarin is an added advantage.

Responsibilities

• Answering and collecting customer orders via phone, email, and other channels.
• Verify order details for accuracy and completeness.
• Record and update customer information in the CRM system.
• Check the database for any outstanding customer balances before issuing new invoices.
• Ensure that customer credit limits are within the approved range.
• Generate and issue invoices accurately and promptly; coordinate with logistics for timely deliveries.
• Reconcile outgoing and return invoices and investigate discrepancies.
• Follow up on unreturned invoices and address payment concerns with customers.
• Monitor customer credit lines and send reminders for outstanding balances.
• Address customer complaints promptly and professionally; process credit notes as needed.
• Inform logistics of delivery delays and offer alternatives when necessary.

Skills

Customer service

Phone handling

MS Office

English fluency

Mandarin (advantage)

Education

Diploma/Degree in Customer Service or related field

Tools

Autocount Accounting Software

Job description

Laksamana Usaha Noodle Products Sdn. Bhd. seeks a Customer Service Assistant/Executive to handle orders, invoices, and customer inquiries at our Kepong factory in Kuala Lumpur.

The role requires excellent communication, accuracy, and teamwork to ensure smooth order fulfilment. With a focus on prompt responses, credit monitoring, and collaboration with logistics, you will maintain CRM records and support customers through payments, delays, and queries.