Customer Experience & Order Fulfillment Lead

Bemis Asia Pacific Sdn Bhd (a subsidiary of Amcor plc); Subang Jaya; Presencial; MYR 33.000 - 67.000; Jornada completa

Descripción de la vacante

Bemis Asia Pacific Sdn Bhd (a subsidiary of Amcor plc) in Malaysia seeks a Customer Service Executive to manage end-to-end order processing and deliver a seamless customer experience. You will handle orders, coordinate with production and logistics, and maintain strong customer relations to support timely delivery and accurate invoicing.

The role involves credit coordination for new customers, preparing shipping documents, monitoring order status, and assisting with AR reconciliation and

Responsabilidades

• Receive and enter orders into the system, acknowledge customers' P.O.s
• For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable
• Update weekly delivery schedule and update open order items that already shipped
• Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts
• Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation
• Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery
• Handle customer enquiries and maintain good customer relations
• Visit customers periodically and build up customer relationship and resolve Customer Service issues
• Respond to customer complaints and forward to QA for investigation
• Follow up payment from customer ensure AR record current
• Provide administration support to Sales.
• Follow up payment from customer ensure AR record current.
• Perform periodic stock count and reconciliations
• Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
• Ability to maintain and monitor internal controls and flow of documents, and ensure that documents are filed in an orderly manner.
• Prepare pre custom clearance and liaise with custom officer if any issue arise.
• Month end billing for consignment stock.
• Other relate administrative work.

Descripción del empleo

Bemis Asia Pacific Sdn Bhd (a subsidiary of Amcor plc) in Malaysia seeks a Customer Service Executive to manage end-to-end order processing and deliver a seamless customer experience. You will handle orders, coordinate with production and logistics, and maintain strong customer relations to support timely delivery and accurate invoicing.

The role involves credit coordination for new customers, preparing shipping documents, monitoring order status, and assisting with AR reconciliation and