Customer Service Executive (FMCG)

Evyap; Pasir Gudang; On-site; MYR 78,000 - 112,000; Full time

Job summary

Evyap Malaysia invites a skilled Supply Chain Planner to join our growing FMCG team in Pasir Gudang. You will create and monitor daily, weekly, and monthly production plans using SAP, coordinate with procurement and production, and ensure on-time material availability.

You will manage customer orders in SAP, track shipments, handle exceptions, maintain inventory accuracy, and drive continuous improvement through KPI reporting (OTIF, service level).

Qualifications

• Bachelor’s degree in a related field as stated in the requirements.
• Experience in supply chain planning and/or customer service in FMCG.
• Hands-on SAP experience (R/3 ECC and/or S/4HANA) in SD, PP and MM modules is mandatory.

Responsibilities

• Plan and monitor daily, weekly and monthly production plans using SAP.
• Manage customer orders, changes, returns and deliveries in SAP.
• Monitor inventory against targets and ensure data accuracy in SAP.
• Track KPIs such as OTIF, service level, and schedule adherence.
• Supervise and develop the Customer Service and Planning team while ensuring compliance.

Skills

Production planning

Customer service

Supply chain management

Leadership

Communication

Education

Bachelor's degree in Supply Chain, Business Management, Engineering or equivalent

Tools

SAP

Job description

Discover Your Potential, Let Evyap Grow With You, Let You Grow With Evyap!

With more than 3,000 employees and export business to more than 100 countries, EVYAP’s success story started in a small atelier in Erzurum in 1927. Our trusted brands, including Duru, Arko Nem, Arko Men, Emotion, Blade, Activex, Evy Baby and Fax are loved worldwide. With facilities in Turkey, Egypt, and the world's largest oleo chemicals plant in Malaysia, we remain committed to innovation, sustainability, and creating value, all within a collaborative environment where our employees thrive. We believe in becoming stronger together with you. Every new beginning is an exciting journey filled with fresh ideas and opportunities. At Evyap, we share and respect, we are productive, responsible, and continuously improve ourselves. Here, you’ll find a world where you can grow, leave your mark through diverse projects, and thrive both personally and professionally. Together, we’ll grow and achieve greater success. Are you ready to embark on this journey with us?

Main Responsibilities

1. Production Planning & Scheduling

• Prepare and monitor daily, weekly and monthly production plans using SAP.
• Develop production schedules based on demand, orders, production capacity and material availability.
• Monitor production progress and adjust plans to manage breakdowns, material shortages and urgent orders.
• Coordinate with Procurement and Production teams to ensure timely availability of raw and packaging materials.
• Participate in S&OP and S&OE activities by reviewing demand, supply capacity and production requirements.
• Coordinate BOM and master data requirements for new products and product changes.

2. Customer Service & Order Management

• Manage customer orders, changes, returns and deliveries in SAP.
• Monitor customer orders against sales forecasts and provide order status updates.
• Coordinate with Sales, Production, Logistics, Finance and customers to ensure smooth order fulfilment.
• Manage customer complaints and delivery issues, including shortages, damages and incorrect shipments.
• Coordinate daily shipment planning, delivery documentation and invoicing.
• Support export documentation and new customer/route master data requirements.

3. Inventory Management

• Monitor finished goods and raw material inventory against company targets.
• Manage safety stock and support stock accuracy and reconciliation.
• Review slow-moving, obsolete and aging inventory and coordinate corrective actions.
• Ensure accurate inventory transactions and data in SAP.

4. Performance & Continuous Improvement

• Monitor and report key KPIs such as OTIF, service level, schedule adherence and inventory.
• Prepare regular planning, shipment and inventory reports for management.
• Analyze supply chain performance and identify areas for improvement.
• Support continuous improvement initiatives across planning, order fulfilment and delivery processes.

5. Team Management & Compliance

• Supervise, coach and develop the Customer Service and Planning team.
• Provide training and support on systems, processes and work procedures.
• Ensure compliance with company policies, SAP processes and applicable quality, food safety, GMP, Halal, Kosher, RSPO and other relevant standards.
• Perform other duties as assigned by Management.

Job Requirements

• Bachelor's degree in Supply Chain, Business Management, Engineering or equivalent.
• Minimum 2–3 years of experience in supply chain planning and/or customer service within FMCG.
• Hands‑on SAP experience (R/3 ECC and/or S/4HANA) in SD, PP and MM modules is mandatory.