Customer Service Executive (FMCG)

Evyap Sabun Malaysia Sdn Bhd; Pasir Gudang; Presencial; MYR 78 000 - 123 000; Tempo integral

Resumo da oferta

Evyap Sabun Malaysia Sdn Bhd is seeking a Customer Service and Planning professional to manage SAP-based production and order fulfilment in a fast‑moving consumer goods environment. You will coordinate with Procurement, Sales and Production to ensure on‑time delivery, optimize inventory, and drive continuous improvement while maintaining GMP and quality standards.

Bachelor’s degree in a related field and hands‑on SAP experience (SD/PP/MM) are required; 2–3 years FMCG planning or customer service

Qualificações

• Bachelor’s degree in a related field is required.
• 2–3 years of experience in supply chain planning or customer service in FMCG.
• Hands-on SAP experience (SD, PP and MM modules) is mandatory.

Responsabilidades

• Prepare and monitor production plans using SAP across daily/weekly/monthly horizons.
• Coordinate with Procurement and Production to ensure timely material availability.
• Manage customer orders, changes, returns and deliveries in SAP and provide status updates.
• Monitor inventory, safety stock, and aging inventory; drive corrective actions.
• Lead, train and develop the Customer Service and Planning team while ensuring compliance.

Conhecimentos

Supply chain planning

Customer service

Team leadership

Formação académica

Bachelor's degree in Supply Chain, Business Management, Engineering or equivalent

Ferramentas

SAP (R/3 ECC and/or S/4HANA) – SD/PP/MM

Descrição da oferta de emprego

Prepare and monitor daily, weekly and monthly production plans using SAP.

Develop production schedules based on demand, orders, production capacity and material availability.

Monitor production progress and adjust plans to manage breakdowns, material shortages and urgent orders.

Coordinate with Procurement and Production teams to ensure timely availability of raw and packaging materials.

Participate in S&OP and S&OE activities by reviewing demand, supply capacity and production requirements.

Coordinate BOM and master data requirements for new products and product changes.

2. Customer Service & Order Management

Manage customer orders, changes, returns and deliveries in SAP.

Monitor customer orders against sales forecasts and provide order status updates.

Coordinate with Sales, Production, Logistics, Finance and customers to ensure smooth order fulfilment.

Manage customer complaints and delivery issues, including shortages, damages and incorrect shipments.

Coordinate daily shipment planning, delivery documentation and invoicing.

Support export documentation and new customer/route master data requirements.

3. Inventory Management

Monitor finished goods and raw material inventory against company targets.

Manage safety stock and support stock accuracy and reconciliation.

Review slow-moving, obsolete and aging inventory and coordinate corrective actions.

Ensure accurate inventory transactions and data in SAP.

4. Performance & Continuous Improvement

Monitor and report key KPIs such as OTIF, service level, schedule adherence and inventory.

Prepare regular planning, shipment and inventory reports for management.

Analyse supply chain performance and identify areas for improvement.

Support continuous improvement initiatives across planning, order fulfilment and delivery processes.

5. Team Management & Compliance

Supervise, coach and develop the Customer Service and Planning team.

Provide training and support on systems, processes and work procedures.

Ensure compliance with company policies, SAP processes and applicable quality, food safety, GMP, Halal, Kosher, RSPO and other relevant standards.

Perform other duties as assigned by Management.

Job Requirements

Bachelor's degree in Supply Chain, Business Management, Engineering or equivalent.

Minimum 2–3 years of experience in supply chain planning and/or customer service within FMCG.

Hands‑on SAP experience (R/3 ECC and/or S/4HANA) in SD, PP and MM modules is mandatory.

Evyap started its operation on 1927 and we are the market leader in Turkey with beauty soaps, skin care products, pre and after shave products. With four plants in Turkey, Egypt and Malaysia, Evyap is expanding to SEA region.

Evyap is present in the international soap market with Duru, Fax and Arko brands. They sell as one of top two brands in Russia, Ukraine, Belarus, Romania, Poland, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Albania, Moldova and many other markets.

We are one of the largest fully intregrated Oleochemical and personal care manufacturer. Create Your Success Story with EVYAP!!!

Evyap started its operation on 1927 and we are the market leader in Turkey with beauty soaps, skin care products, pre and after shave products. With four plants in Turkey, Egypt and Malaysia, Evyap is expanding to SEA region.

Evyap is present in the international soap market with Duru, Fax and Arko brands. They sell as one of top two brands in Russia, Ukraine, Belarus, Romania, Poland, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Albania, Moldova and many other markets.

We are one of the largest fully intregrated Oleochemical and personal care manufacturer. Create Your Success Story with EVYAP!!!

What can I earn as a Customer Service Executive