Customer Service Executive (E-commerce)

SNF ONLINE; Machang; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Attendance allowance

Attractive bonus based on performance

EPF and SOCSO

Annual leave

Provided training

Job summary

SNF ONLINE in Malaysia is hiring for a customer support role. You will handle inquiries, calls and emails, provide product information and support via online platforms.

Fresh graduates are welcome. Strong communication, analytical skills and Excel proficiency are expected to ensure timely responses and accurate problem resolution.

Qualifications

• Diploma or Bachelor's degree required.
• Prior experience in e-commerce environment.
• Fresh graduates encouraged to apply.
• Intermediate to advanced proficiency in Excel.

Responsibilities

• Handled customer inquiries about the product.
• Handled phone calls, emails and provide information.
• Provide customer support and problem solving through an online platform.
• Familiarity with returns/refund processes is advantageous.
• Can work under minimal supervision.
• Provide technical support to resolve product issues.
• Able to multitask and handle ad-hoc tasks.

Skills

Communication

English

Bahasa Malaysia

Analytical skills

Structured thinking

Education

Diploma or Bachelor's Degree

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good communication skills in English & Bahasa Malaysia

Diploma or Bachelor's Degree required

Prior experience in e-commerce environment

Fresh graduates are also encouraged to apply

Intermediate to advance proficiency in Excel, spreadsheets

Highly structured and organized thinking

Proven ability to meet tight deadlines while managing multiple task in fast paced environment

Strong communication and analytical skills

Requirement

• Good communication skills in English & Bahasa Malaysia
• Diploma or Bachelor's Degree required
• Prior experience in e-commerce environment
• Fresh graduates are also encouraged to apply
• Intermediate to advance proficiency in Excel, spreadsheets
• Highly structured and organized thinking
• Proven ability to meet tight deadlines while managing multiple task in fast paced environment
• Strong communication and analytical skills

Responsibility

• Handled customer inquiries about the product
• Handled phone calls, emails and provide information
• Provide customer support and problem solving through an online platform
• Advantages for those who familiar with return refund case
• Can work under minimal supervision
• Able to do technical support to resolve product's problem
• Able to do multitasking task or adhoc task

Benefits

• Attendance allowance
• Attractive bonus based on performance
• EPF and SOCSO
• Annual leave
• Provided training

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