E-commerce Customer Service & Assistant Executive/ Senior Executive

Jobstreet Malaysia; Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a customer service-oriented individual in Malaysia (Selangor) to handle chat inquiries, process orders, and support daily operations. The role emphasizes multilingual communication and customer-focused service in a friendly environment.

Applicants should be proficient in Malay, Chinese, and English, with strong typing and computer skills. Sales experience is encouraged, with a casual dress code and a supportive team culture.

Qualifications

• Fluent in Malay, Chinese and English is required.
• Fast typing skills and computer literacy are essential.
• Experience in e-commerce customer service or administrative work is preferred.
• Sales experience is highly encouraged.

Responsibilities

• Reply to customer inquiries via chat/messages.
• Process orders and handle after-sales issues.
• Assist with daily operational tasks.

Skills

Multilingual (Malay, Chinese, English)

Fast typing

Outgoing personality

Customer service experience

Sales experience

Positive attitude

E-commerce/administrative experience

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Key responsibilities

• Reply to customer inquiries via chat/messages


• Process orders and handle after-sales issues


• Assist with daily operational tasks

About you

• Able to communicate in Malay, Chinese and English


• Computer literate and able to type efficiently


• Outgoing personality with good communication skills


• Experience in e-commerce customer service or administrative work is preferred


• Sales experience is highly encouraged


• Free and comfortable dress code (no uniform)


• Friendly and supportive working environment